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Student
Posts: 1
Member Since: ‎04-15-2011
Message 1 of 4 (4,623 Views)

False paper jam indication on officejet 4500 wireless

Periodically, I get a message saying I have a paper jam but in reality, I do not.  It still prints but it is annoying to have that message since I don't know if it is real or not until I double check or wait and it does go ahead and print.  Does any one know what is going on and is there a fix?

Thanks.

BuddyOJ

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Teacher
Posts: 77
Member Since: ‎09-23-2010
Message 2 of 4 (4,568 Views)

Re: False paper jam indication on officejet 4500 wireless

Hi,

 

Try the steps provided in this link and see if this solves your problem. If after doing all the steps here and you still are encountering the same issue, I suggest you call HP hotline,  1-800-HP-INVENT (1-800-474-6836).

 

Try the steps provided in this link first:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01959045&tmp_task=solveCategory&lc=en&dlc=en&cc...

 

Thanks

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Student
Posts: 1
Member Since: ‎01-22-2014
Message 3 of 4 (1,827 Views)

Re: False paper jam indication on officejet 4500 wireless

I'm now having the same issue.  A false paper jam report almost everytime I reboot my computer although I do not have and I have never had a paper jam.

 

Student
Posts: 1
Member Since: ‎05-19-2015
Message 4 of 4 (275 Views)

Re: False paper jam indication on officejet 4500 wireless

Did you find a solution to the false paper jam ? Mine show it every single time I try to print and I do not have a paper jam.

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