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Student
buddyoj
Posts: 1
Member Since: ‎04-15-2011
Message 1 of 3 (3,513 Views)

False paper jam indication on officejet 4500 wireless

Periodically, I get a message saying I have a paper jam but in reality, I do not.  It still prints but it is annoying to have that message since I don't know if it is real or not until I double check or wait and it does go ahead and print.  Does any one know what is going on and is there a fix?

Thanks.

BuddyOJ

Teacher
YanaIce
Posts: 77
Member Since: ‎09-23-2010
Message 2 of 3 (3,458 Views)

Re: False paper jam indication on officejet 4500 wireless

Hi,

 

Try the steps provided in this link and see if this solves your problem. If after doing all the steps here and you still are encountering the same issue, I suggest you call HP hotline,  1-800-HP-INVENT (1-800-474-6836).

 

Try the steps provided in this link first:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01959045&tmp_task=solveCategory&lc=en&dlc=en&cc...

 

Thanks

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Student
growells
Posts: 1
Member Since: ‎01-22-2014
Message 3 of 3 (717 Views)

Re: False paper jam indication on officejet 4500 wireless

I'm now having the same issue.  A false paper jam report almost everytime I reboot my computer although I do not have and I have never had a paper jam.

 

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