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Re: $FriendlyName$ ??? (624 Views)
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Tutor
dustnik3
Posts: 24
Registered: ‎04-24-2009
Message 1 of 8 (682 Views)

$FriendlyName$ ???

When I open the HP Solution Center, two printers are listed. One is my HP Officejet J4680, and the other simply says $FriendlyName$ I have never had any printer called the latter and am concerned that someone has gained access to my computer someow. Can anyone shed any light on this? Thank you.

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Associate Professor
Gordon_H
Posts: 2,418
Registered: ‎11-22-2011
Message 2 of 8 (663 Views)

Re: $FriendlyName$ ???

Hello dustnik3,

 

I have not heard of this, so I did some research, and found it is not that someone has gained access to your PC. Please see the following link for an explanation and resolution (if you are comfortable with registry editing):

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Software/strange-name-in-hp-solution-center/m-p/2264...

 

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
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Tutor
dustnik3
Posts: 24
Registered: ‎04-24-2009
Message 3 of 8 (661 Views)

Re: $FriendlyName$ ???

I followed the link and attempted to do as it directed. I ran regedit but don't have HKLM listed at all that I could see. There were five folderss listed, all beginning with HKEY_  I tried looking around in all of them, even finding Software and Hewlitt-Packard folders, but nowhere did I find my printer. Where should I be looking? Thank you. 

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Associate Professor
Gordon_H
Posts: 2,418
Registered: ‎11-22-2011
Message 4 of 8 (657 Views)

Re: $FriendlyName$ ???

OK...you are probably running Windows 7. Let's try a different route. I have it on good authority that running the HP Hardware Diagnostic Utility found HERE should resolve the issue. Try that and let me know.

 

 

 

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
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Tutor
dustnik3
Posts: 24
Registered: ‎04-24-2009
Message 5 of 8 (653 Views)

Re: $FriendlyName$ ???

I ran the program. My printer is listed twice (it's also a network printer). One worked fine and the other had connectivity issues, although it's plugged in, turned on, and shows up in Devices and Printers. Is there anything else I try that doesn't involve this utility?

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Master's Graduate
Binary_Zen
Posts: 821
Registered: ‎08-12-2009
Message 6 of 8 (633 Views)

Re: $FriendlyName$ ???

Hi,

 

In the link posted by Gordon_H, the HKLM stands for HKEY Local Machine. Try the steps again and see if you could resolve the issue. I provided the link to that forum post below.

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Software/strange-name-in-hp-solution-center/m-p/2268...

 

Let me know if you have further questions.

Binary_Zen (an HP employee)

Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem
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Tutor
dustnik3
Posts: 24
Registered: ‎04-24-2009
Message 7 of 8 (624 Views)

Re: $FriendlyName$ ???

I deleted three versions of my printer name, keeping the original and the network version, but it did not solve the problem. Would it be easier to simply reinstall the printer or the HP Solution Center program?

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Student
dispereo
Posts: 2
Registered: ‎04-15-2013
Message 8 of 8 (95 Views)

Re: $FriendlyName$ ???

Has anyone found an alternative solution to this problem? Obviously the registry trick doesn't work for everyone, especially with more recent software, that installs itself differently, different printers also seem to cause different registry entries?! Not to mention the operating system.

 

help would be appreciated as I am really getting fed up with that problem.

 

more details to my issue also in the above posted link:

http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers-e-g-Windows-8/strange-name-in-hp-so...

 

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