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01-05-2011 07:59 PM - last edited on 01-05-2011 08:45 PM by WendyM
My G85 printer indicated that the black cartridge was low and needed to be replaced. After inserting a new cartridge, the cartridges failed to align in spite of several attempts to complete the alignment process. I removed and reinserted the black cartridge, but the alignment process still failed. I removed and reinserted both the color and black cartridges, but that didn't yield positive results either. I reinserted the original black cartridge, again to no avail. At this point, I've run out of things to try.
Is this a hardware failure and nothing short of having the printer serviced will work, or does someone have a suggestion that I might try before I give up?
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01-06-2011 10:19 AM
The automatic alignment process requires that both the color and black cartridges work properly. If the alignment page is printing with both black and the color (yellow or cyan, I do not remember for this model) then it is possible that the alignment sensor is fogged. You may be able to resolve this by cleaning the underside of sensor with a cotton swab. The sensor is a small black protrusion about 1/4" wide and 3/4" deep that is connected in the lower right side of the carriage near the back side.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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01-06-2011 11:06 AM
My G85 has worked like a champ for several years. Changed PCs from XP to Win7 and almost immediately got the alignment failure message after changing out both color and black cartridges with brand new HP replacements. Is there some incompatibility related to Windows 7? Thanks -