GENERAL PRINTER ERROR 0x61011be5 (2574 Views)
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Student
jkjk
Posts: 1
Member Since: ‎05-30-2011
Message 1 of 3 (2,574 Views)

GENERAL PRINTER ERROR 0x61011be5

I have a C309a Photosmart Premium HP printer.   I received a GENERAL PRINTER ERROR 0x61011be5 and cannot find a solution with this error code.  The machine also now makes a clicking or grinding sound.  We did have a brief power outage. Can anyone help?  Thanks

Intern
Pri15s
Posts: 43
Member Since: ‎05-19-2011
Message 2 of 3 (2,536 Views)

Re: GENERAL PRINTER ERROR 0x61011be5

Hi,

 

Try following steps on printer.

 

1. Verify that the unit is switched on. Disconnect the  power cable from All-in-One and also from wall outlet.
2. Wait 30 seconds.
3. Plug in the power cable to All-in-One and also to wall outlet.

 

After this lets reset the printer so that it set back to factory default settings.

 

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Release the buttons after connect power cord.

It might possible that after reset printer automatically shut off . In  this case turn on printer.

 

If still same error message showing then please replace your printer.

 

Hope it works!!

Student
rztv
Posts: 1
Member Since: ‎02-05-2013
Message 3 of 3 (1,040 Views)

Re: GENERAL PRINTER ERROR 0x61011be5

DiD you ever figure this out.  I'm having the same issue.

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