03-30-2009 04:55 PM - edited 03-30-2009 04:55 PM
Occasionally, the documents printed are garbled text. Upon a second try, they print fine. Below is an image of a partial page. As you can see, the formatting and layout of the text is correct. However, the correct letters are not printing.
I have identified two printers that this has occured on:
HP Officejet Pro L7680 All-in-One
HP Color LaserJet 2840 All-in-One
Both of the most current printer drives installed. Any suggestions to prevent this from happening are greatly appreciated.
04-09-2009 11:39 AM
Hello, Thanks for posting your question! I don't have an answer for you, but I do have a few questions that may help me figure this out.
- Each of the products you have listed have a few different drivers available, which driver are you using for each product? What happens when you use one of the other drivers?
- What application are you printing from when this happens?
- What OS are you running and how are you connected to the printers?
05-03-2009 07:00 PM
I experience simular problems with a C7250 All-in-one DeskJet. The problem occurs with both Vista and XP machines. Primarily it happens when I am printing PDFs generated by Google Docs, but I don't think it is limited to that. The printout has garbled text that is in roughly the same shape (paragraphs and white space) as the correct copy. Printing a second time usually corrects the problem.
XP and Vista drivers are up to date.
05-03-2009 07:18 PM
06-17-2009 07:56 AM
06-17-2009 08:57 PM
My printer was working fine until about February this year when the garbled printing started. It just became a year old and of course the warranty is gone. Tech chat was a waste of my time. Surely with all the complaints about this problem they should be able to figure out why it prints garbled. I will not buy or recommend HP again.
06-23-2009 05:30 PM
06-23-2009 06:58 PM
08-27-2009 09:31 AM
I just purchased a NEW Officejet Pro 8000 and IT TOO PRINTS GARBLED DOCUMENTS. Seems that no one at HP cares about their customers. Maybe we should all switch to a different manufacturer.
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