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Top Student
mrday86
Posts: 8
Member Since: ‎04-07-2010
Message 1 of 17 (8,856 Views)
Accepted Solution

Green instead of black

Hi, my printer(photosmart 7550), print green instead of black, i tried with up-to-date the drivers and clean the cartridges but nothing is changed.

This problem happens with photo(full), color, and normal cartridges.

What's the problem? thanks

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 2 of 17 (8,836 Views)

Re: Green instead of black

Hi, it may be worth checking the ink levels then try to clean & align the cartridges. More details on troubleshooting print quality issues are at Doc c01951853 ....hope that helps..

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
mrday86
Posts: 8
Member Since: ‎04-07-2010
Message 3 of 17 (8,829 Views)

Re: Green instead of black

I did everything that is written on the "troubleshooting print quality issues". From what i can understand from the diagnostic page the photo cartridge is ok but not the black cartridge, anyway photo and document are printed with green instead of black, this is strange, can the printer be broken?

I will post soon a photo with the diagnostic page, surely you will understand it better then me.

Thank you for the help.

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 4 of 17 (8,820 Views)

Re: Green instead of black

Hi, yes..the diagnostic page would be useful, hopefully we can then figure out if the black cartridge is at fault....

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
mrday86
Posts: 8
Member Since: ‎04-07-2010
Message 5 of 17 (8,818 Views)

Re: Green instead of black

[ Edited ]

Why? The same black cartridge is used for documents and photos?

I have 3 cartridges: black, colors, and photos.

this is a document printed:

document(http://img189.imageshack.us/i/dsc01501ka.jpg/)

this is the diagnostic print(2 image but same print):

(http://img684.imageshack.us/i/dsc01500k.jpg/)

(http://img641.imageshack.us/i/dsc01498qi.jpg/)

Thank you

 

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 6 of 17 (8,766 Views)

Re: Green instead of black

Hi, try printing with the black cartridge only (ensure to remove the photo and color). Ignore any screen messages you may see regarding there being only one cartridge.

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
mrday86
Posts: 8
Member Since: ‎04-07-2010
Message 7 of 17 (8,753 Views)

Re: Green instead of black

Ok i will try, thanks

Honor Student
jaymhee
Posts: 2
Member Since: ‎04-20-2010
Message 8 of 17 (8,736 Views)

Re: Green instead of black

U mean the printer will still print even if it detects that cartrdges are missing?

Top Student
mrday86
Posts: 8
Member Since: ‎04-07-2010
Message 9 of 17 (8,715 Views)

Re: Green instead of black

I think is what he mean, tomorrow i will try.

Top Student
mrday86
Posts: 8
Member Since: ‎04-07-2010
Message 10 of 17 (8,664 Views)

Re: Green instead of black

[ Edited ]

This is the print done with only the black cartridge, it seems that I have to replace it, what do you think about?

test

test

 

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