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Top Student
Posts: 9
Member Since: ‎04-07-2010
Message 1 of 19 (9,983 Views)
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Green instead of black

Hi, my printer(photosmart 7550), print green instead of black, i tried with up-to-date the drivers and clean the cartridges but nothing is changed.

This problem happens with photo(full), color, and normal cartridges.

What's the problem? thanks

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Accepted Solution

Re: Green instead of black

Hi, it looks like the cartridge could be very close to empty....did you try the steps below?

  • Click the printer icon on the taskbar.
  • Right-click Properties .
  • Click Toolbox in the Properties dialog box.
  • Select Open hp photosmart series Toolbox .
  • Click the Estimated Ink Level tab.
  • Check the ink level indicators in the graphic.
  • View solution in context
    Regents Professor
    Posts: 6,752
    Member Since: ‎11-27-2009
    Message 2 of 19 (9,963 Views)

    Re: Green instead of black

    Hi, it may be worth checking the ink levels then try to clean & align the cartridges. More details on troubleshooting print quality issues are at Doc c01951853 ....hope that helps..

    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP
    Top Student
    Posts: 9
    Member Since: ‎04-07-2010
    Message 3 of 19 (9,956 Views)

    Re: Green instead of black

    I did everything that is written on the "troubleshooting print quality issues". From what i can understand from the diagnostic page the photo cartridge is ok but not the black cartridge, anyway photo and document are printed with green instead of black, this is strange, can the printer be broken?

    I will post soon a photo with the diagnostic page, surely you will understand it better then me.

    Thank you for the help.

    Regents Professor
    Posts: 6,752
    Member Since: ‎11-27-2009
    Message 4 of 19 (9,947 Views)

    Re: Green instead of black

    Hi, yes..the diagnostic page would be useful, hopefully we can then figure out if the black cartridge is at fault....

    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP
    Top Student
    Posts: 9
    Member Since: ‎04-07-2010
    Message 5 of 19 (9,945 Views)

    Re: Green instead of black

    [ Edited ]

    Why? The same black cartridge is used for documents and photos?

    I have 3 cartridges: black, colors, and photos.

    this is a document printed:

    document(http://img189.imageshack.us/i/dsc01501ka.jpg/)

    this is the diagnostic print(2 image but same print):

    (http://img684.imageshack.us/i/dsc01500k.jpg/)

    (http://img641.imageshack.us/i/dsc01498qi.jpg/)

    Thank you

     

    Regents Professor
    Posts: 6,752
    Member Since: ‎11-27-2009
    Message 6 of 19 (9,893 Views)

    Re: Green instead of black

    Hi, try printing with the black cartridge only (ensure to remove the photo and color). Ignore any screen messages you may see regarding there being only one cartridge.

    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP
    Top Student
    Posts: 9
    Member Since: ‎04-07-2010
    Message 7 of 19 (9,880 Views)

    Re: Green instead of black

    Ok i will try, thanks

    Honor Student
    Posts: 2
    Member Since: ‎04-20-2010
    Message 8 of 19 (9,863 Views)

    Re: Green instead of black

    U mean the printer will still print even if it detects that cartrdges are missing?

    Top Student
    Posts: 9
    Member Since: ‎04-07-2010
    Message 9 of 19 (9,842 Views)

    Re: Green instead of black

    I think is what he mean, tomorrow i will try.

    Top Student
    Posts: 9
    Member Since: ‎04-07-2010
    Message 10 of 19 (9,791 Views)

    Re: Green instead of black

    [ Edited ]

    This is the print done with only the black cartridge, it seems that I have to replace it, what do you think about?

    test

    test

     

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