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Michael Baker
Posts: 10
Member Since: ‎04-25-2009
Message 1 of 31 (13,717 Views)

HELP!!! New LaserJet Prints waaaayy too dark...

Hello-

 

I just installed a new HP color laserjet printer model CP1518ni and

the photo prints I have printed from it using PhotoShop and any of

several other photo software programs are WAAAAAY TOO DARK.. 

 

How do I lighten the prints?  The built-in test demo page

density (light/dark) looks OK.   The same photos looked great

on the Konica Minolta 2300W color laser printer I was using.

 

So far, the response I got from querying HP for help has been

pretty useless in that they suggested that the problem was

probably due to either the humidity being too high or that the

printer was connected to a surge protector.  The printer is in

an airconditioned office room and the humidity is around 55%

and the power is clean-- no surge protector is in use.

 

When the HP user manual suggests changing something in the

"driver" is this the same as clicking on and opening the HP

Toolbox FX panel ?

 

 In HP Toolbox FX  I tried adjusting all 4 toner density settings

from 0 to -3 but this made little difference--the color photo print

is still way too dark.

OUsing the Control Panel on the front of the printer,

I tried changing the light/dark setting 3 steps lighter

(moved it 3 positions left from center) but this made

little difference-- the color photo print is still way too dark.

 

The test photo I am trying to print is one I have used

before as a test photo print. It looks great on the monitor

and it looked OK printed on the older color laser printer

here in the office (a Konica Minolta 2300W) I am not a

computer wizard, but I have been a photography enthusiast

for 30 years and know what a good color print should look

like. The same color photo printed on our 4-year-old Konica

Minolta color laser printer with PhotoShop looks OK.

 

Any help much appreciated!!

 

Thanks!!

 

Mike Baker

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Top Student
Grace_hp
Posts: 5
Member Since: ‎04-19-2010
Message 2 of 31 (13,081 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

 

Have you tried adjusting the settings in the print driver: in the Color Tab, select Photo/Vivid for Color Themes instead of Default (sRGB)?.

 

 

I am an employee of HP, but I only speak for myself not for my company
LQ Honor Student
Honor Student
LQ
Posts: 2
Member Since: ‎11-25-2010
Message 3 of 31 (12,715 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

i have just purchased the exact same model

same problem as you.. WAAAAYYYY to dark..

were you successful with the change suggested??

tnx

Top Student
walter_moclear
Posts: 6
Member Since: ‎12-13-2010
Message 4 of 31 (12,649 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

Hi,

 

We have exactly the same problem with the same printer. Please let us know if you found solution.

Thanks in advance

Wally

Tutor
Michael Baker
Posts: 10
Member Since: ‎04-25-2009
Message 5 of 31 (12,638 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

No suggestions have come to light yet which have cured the HP printer

problem of making color prints that are too dark and lack the crisp

bright colors I got from other laser printers.

 

It appears that lots of other users have expressed the same problem

with this same model printer and HP has been no help.

 

Mike B

Micanopy, FL

Top Student
walter_moclear
Posts: 6
Member Since: ‎12-13-2010
Message 6 of 31 (12,622 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

Thank you for your feedback. Do you think we can return it to HP if it is still under the 1 year warranty? We bought at Staples a few months ago.

Wally

Tutor
Michael Baker
Posts: 10
Member Since: ‎04-25-2009
Message 7 of 31 (12,604 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

A previous responder suggested:  Have you tried adjusting the settings in the print

driver: in the Color Tab, select Photo/Vivid for Color Themes instead of Default (sRGB)?.

----------------

 

This helped considerably to brighten the photo prints.  The colors are still

not quite right but I suspect that some tweaking in the printers control

panel (where each color saturation can be individually tweaked) will help

any remaining problems.

 

Mike B

Micanopy, FL

Top Student
walter_moclear
Posts: 6
Member Since: ‎12-13-2010
Message 8 of 31 (12,587 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

We got a replacement printer unit from HP but the problems are still the same. Photo are coming way too dark even when changing the color Tab option to Photo/Vivid. We call them again and they are now saying that it is because of the toner and that we should buy a new full set of toner and this should fix the issue. Does it make sense knowing that the toner we have is the one that we have got with the printer when we purchased it?

 

Wally

Tutor
Michael Baker
Posts: 10
Member Since: ‎04-25-2009
Message 9 of 31 (12,577 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

Hello, walter_moclear--

 

This makes no sense to me.  Which (color) toner do they want you to replace?

Or do they want you to replace ALL THREE of them?  What about the black

toner?

 

Not only does this make no sense to me, but I can tell you that my HP

printer's color photo images printed too dark when it was new and

after its THIRD complete set of new HP factory replacement color toner

cartridges, it continues to make color photo prints that are still too muted

and dark.

 

Good luck (and send us some feedback if you find any solution to the

"prints too dark" problem) !

 

Mike B

Micanopy, FL

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Top Student
walter_moclear
Posts: 6
Member Since: ‎12-13-2010
Message 10 of 31 (12,479 Views)

Re: HELP!!! New LaserJet Prints waaaayy too dark...

After many tests and troubleshooting with tech support, they finally got to the conclusion that the driver of the CP1518 was conflicting with the driver of another printer on the network (HP 2600N). In fact, the CP1518 was using the driver of the HP2600 and this would explain the dark issue. Consequently, they are sending us a replacement printer: HP LaserJet Pro CP1525nw. They said that this should definitely solved the problem. Does anybody have experienced this printer?

Thanks in advance.

Wally

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