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Honor Student
rgmw1725
Posts: 3
Member Since: ‎01-14-2010
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HP 2800DTN Business InkJet Printer Error msg

When printing to a networked HP Business Inkjet 2800 printer, using paper from the bottom paper try, we receive a "Carriage jam" msg on the printer's display.

 

If we print using paper from the top tray, we have no problems, and the prints are fine.

 

I don't have any other 2800's at this site, so I can't experiement with paper trays. Any ideas on what to look at?

 

Thank you in advance.

 

Rich

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