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oldlady1
Posts: 1
Member Since: ‎01-20-2014
Message 1 of 2 (161 Views)

HP 309a Printer Wont Print Black After HP Update

My HP 309a printer was working fine until I foolishly clicked "yes" to a recent update. Now the unit won't print out in black. I have put in a new ink, cleaned the tray as directed, unplugged, etc.

 

I had this happen about a month ago - but no colors printed. Got that worked out, and thought I was out of the woods but it seems problems are beginning to persist with this HP unit. Are there any workarounds or patches I can apply that will assist with this issue?

Student
hrobin
Posts: 1
Member Since: ‎01-20-2014
Message 2 of 2 (152 Views)

Re: HP 309g Printer Wont Print Black After HP Update

[ Edited ]

hrobin wrote:

My HP 309g will not print in black ink.  A new 564 XL cartridge was installed and the ink supply shows a full black cartridge, however, printer will not print in black.  All other colors will print.  Can you explain why this situation occurs?


 

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