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dsf Honor Student
Honor Student
Posts: 2
Member Since: ‎04-03-2011
Message 1 of 2 (1,074 Views)

HP 5940 The following print cartridge has a problem: Tri-color

I have an HP Deskjet 5940. The HP Deskjet 5900 Series - Status window gives the error message:

  Print Cartridge(s) Problem
  Print Cartridge Problem
  The following print cartridge has a problem:
  Tri-color
  Refer to printer documentation.


It looks as though the printer is not detecting the cartridge. It was working previously and showed to have about 75% ink level.

I've tried to clean the cartridge and terminals but it has not worked.

Questions:
1. Is this a printer problem or a cartridge problem? It seem risky to go out and buy a $40 cartridge only to find the problem is with the printer.

2. I don't need to print in colour. How can I print just using the black cartridge? It seems like a strange design that you can't print with just the black cartridge (or the Photo Print Cartridge) just because the colour cartridge isn't working.

Thanks

 

Ian

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dsf Honor Student
Honor Student
Posts: 2
Member Since: ‎04-03-2011
Message 2 of 2 (1,048 Views)

Re: HP 5940 The following print cartridge has a problem: Tri-color

I figured out question 2. Just have to take out the color cartridge.

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