HP 5940 The following print cartridge has a problem: Tri-color (1010 Views)
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dsf Honor Student
Honor Student
dsf
Posts: 2
Member Since: ‎04-03-2011
Message 1 of 2 (1,010 Views)

HP 5940 The following print cartridge has a problem: Tri-color

I have an HP Deskjet 5940. The HP Deskjet 5900 Series - Status window gives the error message:

  Print Cartridge(s) Problem
  Print Cartridge Problem
  The following print cartridge has a problem:
  Tri-color
  Refer to printer documentation.


It looks as though the printer is not detecting the cartridge. It was working previously and showed to have about 75% ink level.

I've tried to clean the cartridge and terminals but it has not worked.

Questions:
1. Is this a printer problem or a cartridge problem? It seem risky to go out and buy a $40 cartridge only to find the problem is with the printer.

2. I don't need to print in colour. How can I print just using the black cartridge? It seems like a strange design that you can't print with just the black cartridge (or the Photo Print Cartridge) just because the colour cartridge isn't working.

Thanks

 

Ian

dsf Honor Student
Honor Student
dsf
Posts: 2
Member Since: ‎04-03-2011
Message 2 of 2 (984 Views)

Re: HP 5940 The following print cartridge has a problem: Tri-color

I figured out question 2. Just have to take out the color cartridge.

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