HP 6940 Printer, how to clean the print heads

[BobbyDing]

I'm trying to find the option in the HP software to clean the print heads, but for the life of me I cannot find anything under PROPERTIES or PREFERENCES. The SERVICES tab has button for SERVICE THIS DEVICE, but when I click on it all I get is an error saying UNABLE TO PREFORM THE OPERATION. I have deleted and re installed the software from the original install disk.

Can anybody tell me how I clean the print heads?

Thanks,

Bobby

[bpthayer]

Had the same problem - took me forever to figure out why I could not open up the "service this device" button.

You have to change you default web browser to Internet Explorer. Why? I have no idea... I had Firefox as my default browser and as soon as I changed it to IE, I went back into Printing Preferences and the "Service this device" button worked fine and I was able to align, clean, etc.

Hope this helps.

Brian

[JScdr]

We had the same problem today but found the Toolbox this way:

In Windows -- Start/All Programs/HP/HP Solution Center.  Open Solution Center.  Click on Settings/Print Settings/Printer Toolbox.  All the maintenance tools are there.

If you have the HP Digital Imaging Monitor icon in your lower right toolbar you can reach the Solution Center that way also.

Hope that works.

JS

[herbhelbig]

Brian - if you're still out there, many many thanks for the IE solution! Who would have guessed? Herb