HP 6940 suddenly printing with lines and red hue

[CrazySaguaro]

Hello,

I was printing photos tonight with my 6940 and suddenly the photos started coming out with the first half (left sides) printed correctly, and the right half has a red hue and striated lines.  I thought the black cartridge might be out, so I replaced it and the photos are coming out the same.  I've just replaced the color cartridge a few weeks ago, so it is not empty.  Any suggestions?

I tried printing 5 photos, and all came out the same way - left side is printed correctly, right side is ruined.

Right-click here and choose "Save As" to download a high res photo of the photos as they are coming out of the printer.

-Gina

[jeannieb6]

I;m having the same problem as Gina and would love to know how to solve it.

[jeannieb6]

I am also having printing problems.  to ght right is read with lines throughout the paper.  How do I solve this problem??  I was told by someone in Staples I need to clean the heads but don't know how to do it  It is the same problem that Gina (5/3/10) is having.

[PeterGriffen]

Hi CrazySaguaro,

It appears as if your colour cartridge is out of ink. If this is the case you should be able to see this in your ink gauge through the driver tool box.

Here is steps how to check this

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00575972&lc=en&cc=us&dlc=&product=467980

it is located approx half way down the page

Please let me know what you find out.