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Rhydd
Posts: 2
Member Since: ‎05-27-2011
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HP B210a BSOD, all light flashing and unresponsive

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Hi I recently purchased the HP B210a All-in-One printer, set up went well and configured everything no issues, then it looked for a firmware update and downloaded it, that's when the problem started, now after 5 minutes the printer blue screens and needs to be powered down to reset it, it reboots and then 5 minutes later blue screens again, is there a way of rolling back the firmware or is there a new firmware release in the pipeline?

 

Error Code B85F26D8 is displayed on the screen for a short time, all lights are flashing and the touch screen is unresponsive, it then asks you to reset the printer using the power button, (which I did) when it restarts it warns you about turning the printer off via the power button not the mains.

 

I've looked at other forums and this seems to be a known issue, but as yet I am unable to find a resolution

 

I have now disabled the wireless and the printer has been up for a couple of hours without error, certainly seems to be wireless related

 

The printer has been left on over night with wireless disabled and no errors to report, awoke the printer from sleep using the touch screen and able to print and scan using USB

Top Student
Rhydd
Posts: 2
Member Since: ‎05-27-2011
Message 2 of 2 (2,320 Views)

Re: HP B210a BSOD, all light flashing and unresponsive

Decided to log a fault call with HP and they were brilliant.....

within 24 hours I was emailed with a fault diagnostic check list, went through the list (5 Stages) and now the printer is working without any issues.

I would suggest anyone who has an issue with this printer contact the customer support team but below are the steps that helped me:-

 


Rhydd wrote:

Hi I recently purchased the HP B210a All-in-One printer, set up went well and configured everything no issues, then it looked for a firmware update and downloaded it, that's when the problem started, now after 5 minutes the printer blue screens and needs to be powered down to reset it, it reboots and then 5 minutes later blue screens again, is there a way of rolling back the firmware or is there a new firmware release in the pipeline?

 

Error Code B85F26D8 is displayed on the screen for a short time, all lights are flashing and the touch screen is unresponsive, it then asks you to reset the printer using the power button, (which I did) when it restarts it warns you about turning the printer off via the power button not the mains.

 

I've looked at other forums and this seems to be a known issue, but as yet I am unable to find a resolution

 

I have now disabled the wireless and the printer has been up for a couple of hours without error, certainly seems to be wireless related

 

The printer has been left on over night with wireless disabled and no errors to report, awoke the printer from sleep using the touch screen and able to print and scan using USB



Step 1:

Restart the router, printer and computer.

1. Turn off the router then printer and then computer.

2. Turn on the Router, Printer and then computer.

Now check the status. If the issue persists then continue with the next step.

 

Step 2:

Perform Semi-full reset on the printer which would restore the printer to factory defaults and you need to reconfigure the printer settings again.

How to perform Semi-full reset?

Note:- Performing a Reset will restore the following settings of the Printer to factory defaults you need to reconfigure the printer settings again.

*  Language and country/region settings.
*  Fax logs
*  Fax headers
*  Fax speed dial information.
* Network settings

On the front panel of the printer you have a display with 6 touch smart buttons around it. Three in the left and 3 in the right side of the screen. I wish you to press the buttons in the following fashion. For your reference I am sending the screenshot where you need to press the magic frame buttons.


(Please Note: You can still press these touch smart buttons even if it’s not lit)

1. Press the Bottom Left and the Top Left then press the Bottom Left twice.
2. Wait for a while and you will see Support Menu or Support TAL1FA1006BR Press OK.
3. Now scroll by pressing right arrow key until you see Resets Menu, now press OK
4. Look for Semi-full Reset, select it and press OK again.
5. The printer should shutdown and restart by itself.
6. If it does not then please turn on the printer by press ON/OFF button and follow the onscreen prompts.

Please perform the steps as mentioned and wait for the reset to complete.

 

Step 3:

Turn on the Wireless.

1. Press the Wireless icon (menu) on the printer display

2. Now select Enable Wireless option.

 

Step 4:

Run Wireless Network Wizard.

1. Press the Wireless icon (menu) on the printer display.

2. Under that select Wireless Setup Wizard and follow the onscreen instructions to run the Wireless Setup wizard.

Note: If your router support Push button mode then select Wireless Settings under wireless menu. Now under Wireless settings select Wi-Fi Protected Setup and Select Push Button option.

Now check the status. If the issue persists then please follow the below step to disable the UPnP service in the Embedded web server of router and check the status.

 

Step 5:

Disable UPnP service in the EWS of the router.

Note: The settings might vary depending upon the router.

1. Open Internet Explorer window.

2. Type "http:\\<ipaddress of the router>" in the address bar of the IE window without quotes (For Example: http:\\192.166.1.103) and click on 'Go' next to that or press 'Enter' button on the keyboard. EWS(Embedded Web Server) will open up.

3. When you get pop up to enter Username and password. Enter the username and password.

4. After EWS page of the router opens. Now towards the Left of the window check for Advanced Network.

5. Click on the option and uncheck the tick mark next to Enable UPnP.

Now check the status and get back to us with the results.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation