01-11-2011 11:30 AM
HP Photosmart C4680, printer/scanner/copier. After finishing printing a piece, the printer suddenly reported having a carriage jam.. When I pulled the paper out of the feed, a small (about 1/4" long) metal cylinder came out too. The cartridges now won't move into or out of the right side dock except manually. I looked for but didn't find any user information that gets into this kind of detail. Is this a user-serivceable issue? Can it be fixed? Or do I need to replace an approximately 18 month old printer?
Thanks for any help.
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01-11-2011 11:38 AM
Unfortunately, that is not a user-serviceable part. If you have an extended warranty that should be covered.
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.