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Honor Student
MJKelleher
Posts: 2
Member Since: ‎01-11-2011
Message 1 of 3 (1,382 Views)
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HP C4680 Carriage Jam, shed part

HP Photosmart C4680, printer/scanner/copier. After finishing printing a piece, the printer suddenly reported having a carriage jam.. When I pulled the paper out of the feed, a small (about 1/4" long) metal cylinder came out too. The cartridges now won't move into or out of the right side dock except manually. I looked for but didn't find any user information that gets into this kind of detail. Is this a user-serivceable issue? Can it be fixed? Or do I need to replace an approximately 18 month old printer?

 

Thanks for any help.

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007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 3 (1,376 Views)

Re: HP C4680 Carriage Jam, shed part

Unfortunately, that is not a user-serviceable part. If you have an extended warranty that should be covered.

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
MJKelleher
Posts: 2
Member Since: ‎01-11-2011
Message 3 of 3 (1,374 Views)

Re: HP C4680 Carriage Jam, shed part

Thanks for that. At least I won't waste the rest of the afternoon trying to fix the dratted thing!

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