HP D5640 printer prints green instead of black, but only when printing onto printable discs

[wendybob]

Hi there,  im wondering/hoping that someone can help me solve this,  basically my printer works fine when im printing on paper, but when i put a disc in and try to print anything with black in, the black comes out as a bottle green colour, this has happened a few times before and i usually uninstal all the printer software off my pc, then reinstal it  and it prints fine, this time however doing that hasnt worked, ive tried all weekend and unistaled it loads of times and its driving me potty, ink cartridges are all fairly new so running low on ink aint the issue.

If anyone can help or advise me on this id be really grateful, oh ive also tried changing the rgb to adobe  too and didnt make any difference.

thanks

wendy.

[smartfriend]

what software were you trying to use to print onto the disc? and what is your operating system? and how is the printer connected?

[wendybob]

Hi there,

thanks for the message,  im using hp photosmart essential 3.5 to print to the disc, my operating system is  Windows  Vista Basic, and the printer is connected via usb.

thanks

Wendy

[smartfriend]

 I would suggest calling the tech support for this issue.