HP Deskjet 3845 - Windows 7 [ Edited ]

[MistressSheena]

Status: "Basic" driver installed.

Connection: USB

Issue: Printer will not print in color, regardless of insert of new color cartridge and grayscale disabled.

I tested the printer on a different computer connected to the same network and it prints in color just fine. Process of elimination leads me to believe that Windows 7 is the problem, as there is no proper drive for it out yet.

However, I presume the "Basic" driver should be enough for Windows 7 to be able to print in color. No?

[cnfrisch]

Visit Windows Update and click on Check for updates for a possible driver update for your HP printer.

[MistressSheena]

I wish it was that simple. I just did that and there isn't an updated driver. I heard that a Windows 7 driver for HP wasn't coming out until January.

I guess I'll have to wait for the driver to come out, then. Thanks for your help.

[Dot4]

MistressSheena,

      Windows 7 does have a Windows update driver for your printer.  Its the 3840 series driver.  Look at this link.  This document should walk you thru on how to install your printer.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01874792&lc=en&dlc=en&cc=us&product=372330&lang...

[MistressSheena · Accepted solution]

Yeah.. I know about that one. I noted that I have that installed already. Thanks, though.

Edit: I solved the problem. I uninstalled/re-installed the printer and got the color back. I should've done that to begin with, haha.

[gradylady24]

I think I need to uninstall and then reinstall a printer (HP Deskjet 6940) because it's not printing. 

1) On Windows 7, how do I uninstall a printer?--->Do I just select "Remove Device" after right-clicking on the printer icon under "Devices & Printers"?

2) Then after uninstalling the printer, do I just reinstall by simply plugging in the printer back onto my laptop (it's a USB connection)?

[didilsoledade]

bom dia preciso driver de instalaçao hp deskjet 3845

[Dot4]

use this link and select your operating system(WIndows XP, Vista or Win 7/Mac) and download the software.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&jumpid=reg_r1002_usen&lc=en&product...&

[zetina74]

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MistressSheena wrote:

Status: "Basic" driver installed.

Connection: USB

Issue: Printer will not print in color, regardless of insert of new color cartridge and grayscale disabled.

I tested the printer on a different computer connected to the same network and it prints in color just fine. Process of elimination leads me to believe that Windows 7 is the problem, as there is no proper drive for it out yet.

However, I presume the "Basic" driver should be enough for Windows 7 to be able to print in color. No?

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