11-07-2011 08:02 AM
So here's the issu, I have a full paper tray on my Deskjet 5440 printer, and it just wont load. It does make a spinning sound at the beginning of powering the printer on, but it won't even load paper if i press the reload button next to the cancel button I opened up the frond acces, but i cant see a thing in there. I haven't tried removing the back yet, because it won't come out. Any ideas?
Im using windows 7 ultimate.
11-25-2012 09:26 AM
11-26-2012 03:32 PM
If the steps in that document did not resolve the issue, it may be a hardware part failure. check the steps in the document again just to make sure something wasn't missed.
If nothing was missed, then Solution Six may be applicable.
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.