HP Envy 120 ePrinter. . (1155 Views)
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Honor Student
kenward
Posts: 2
Registered: ‎02-06-2013
Message 1 of 5 (1,155 Views)

HP Envy 120 ePrinter. .

The Error message on the LCD screen simply says: "Printer Error, There is a problem with the printer.  Turn the printer off, then on."  Turning it off and then on does nothing.  The message reappears.  It is now a brick.  Please let me know if it's time for service.  BTW, I have owned it for a total of seven (7) days.  I am not a happy customer.  Thank you

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 2 of 5 (1,130 Views)

Re: HP Envy 120 ePrinter. .

Is the error followed by any type of code?  I would try doing a hard reset on the printer.  The document below can be used to show steps for completing a hard reset.

 

Printer Error

 

Let me know how it goes.



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I work for HP
Honor Student
kenward
Posts: 2
Registered: ‎02-06-2013
Message 3 of 5 (1,121 Views)

Re: HP Envy 120 ePrinter. .

I am unable to remove the cartridges and therefore unable to reset the printer.  The code which flashes up "momentarily" before the error message is ( I believe) R87D5B04.  Is it time for service?

 

Thanks,

 

Ken

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 4 of 5 (1,099 Views)

Re: HP Envy 120 ePrinter. .

If the document wasn't able to resolve your issue then I would contact Hp. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call. HP Technical Support Case Call Form: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082  



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Distinguished Professor
Ciara_B
Posts: 5,620
Registered: ‎11-27-2009
Message 5 of 5 (1,017 Views)

Re: HP Envy 120 ePrinter. .

Hi, just wanted to know if you followed garytech1's suggestion to contact Support? Did you get a replacement printer?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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