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SeanWT
Posts: 2
Member Since: ‎10-02-2013
Message 1 of 4 (548 Views)

HP Envy 4500 "Out of Paper" error

My wireless HP Envy 4500 says "Out of Paper" when I try to print from my HP Pavilion.  The printer does work (also wireless) from a Dell laptop and if I use the Copy function.

 

Any ideas why the printer stopped working from the Pavilion only?

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ShlomiL
Posts: 9,794
Member Since: ‎01-03-2011
Message 2 of 4 (545 Views)

Re: HP Envy 4500 "Out of Paper" error

Hi,

As the issue only appear from a specific computer, it is more likely related to a wrong print settings of the driver.

 

Follow Solution Five below and check if that may help:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03749775&cc=us&dlc=en&lc=en&product=5304877&tmp...

 

If the same persists also run the HP Print and Scan doctor by selecting Fix Printing and check if that may help:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-120776-1&cc=us&dlc=en&lc=en...

 

If there is still no difference, have you tried using another application to print? e.g Wordpad, can you see the same results from any application?

 

Shlomi

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Honor Student
SeanWT
Posts: 2
Member Since: ‎10-02-2013
Message 3 of 4 (541 Views)

Re: HP Envy 4500 "Out of Paper" error

Thanks for teh suggestions.  Unfortunately, they did not work, so I am trying to uninstall and reinstall the printer.

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ShlomiL
Posts: 9,794
Member Since: ‎01-03-2011
Message 4 of 4 (534 Views)

Re: HP Envy 4500 "Out of Paper" error

Hi,

I would suggest using the latest software from the HP site, the original CD may include an older version of the software.

 

You may get the latest software from the following link:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-115701-3&cc=us&dlc=en&lc=en...

 

Hope that helps,

Shlomi

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If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
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