Question
HP Envy 5530 will not print black text from a Word Document
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Honor Student
KCO2
Posts: 3
Member Since: ‎07-01-2014
Message 11 of 14 (916 Views)

Re: HP Envy 5530 will not print black text from a Word Document

I hate forums because smarty pants make fun of my simple questions.... I dont know much about computer or printers so I can only do my best so I just want a straight answer. Please! My brand new HP Envy 5530 is having an issue with printing black, I did the test and it worked fine. However when I  did the alignment test it failed to recognize my alignment test.  The black ink is new right out of the package. Can any one help me? I see others on the forum are having the same issue. Is it the ink? Is it the alignment test? What?  I really dont understand. The black ink works in the test print. However when I go to print an actual document i.e. boarding pass it doesn't work. Sorry for the typos.

 

Honor Student
KCO2
Posts: 3
Member Since: ‎07-01-2014
Message 12 of 14 (916 Views)

Re: HP Envy 5530 will not print black text from a Word Document

help needed from HP

Honor Student
KCO2
Posts: 3
Member Since: ‎07-01-2014
Message 13 of 14 (916 Views)

Re: HP Envy 5530 will not print black text from a Word Document

Hello, Really HP, 


Ciara_B wrote:

@kamikaze1988 

 

So when you print out a Diagnostic page there is no black? What is the warranty ends date on the cartridge? Try taking the black cartridge out and leaving it to sit 'nozzles up' for a couple of hours and then re-install it. Failing that I'd suggest calling HP Phone Support about this.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03743678

 

Image: Cartridge with nozzles facing up

 

Wty ends dates.jpg



Ciara_B wrote:

@kamikaze1988 

 

So when you print out a Diagnostic page there is no black? What is the warranty ends date on the cartridge? Try taking the black cartridge out and leaving it to sit 'nozzles up' for a couple of hours and then re-install it. Failing that I'd suggest calling HP Phone Support about this.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03743678

 

Image: Cartridge with nozzles facing up

 

Wty ends dates.jpg




your vendor Best Buy is distributing this product! Is the ink out of date? There should be a serious reduction in price!!!!

Student
BenRobinson1974
Posts: 1
Member Since: ‎08-12-2014
Message 14 of 14 (667 Views)

Re: HP Envy 5530 will not print black text from a Word Document

I have a 5530 Envy with exactly the same problem.  Ink levels showing full, cleaned the printhead, recallibrated it and no joy.  Then I took the black cartridge out of the printer gave it a vigorous shake for about 20 seconds and put it back in.  This seemed to do the trick for me.

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