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- HP Envy 5660 - Paper jam message
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11-01-2014 07:16 PM
Our HP Envy 5660 printer is 2 weeks old. It was purchased at an electronics chain store.
Set-up was easy. No issues until the second week of ownership. An error message popped up reporting a paper jam issue. Followed directions to take out the jammed paper. Note, there was no paper jammed nor any pieces of paper stuck in the printer.
I thought perhaps the paper tray needed attention. Not the case.
No changes have been made to our system before the issue occurred
Somebody, please help us clear up this problem.
Thanks, Tomodachi
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Accepted Solutions
11-04-2014 09:42 AM - last edited on 03-08-2017 06:47 PM by OscarFuentes
Hi @Tomodachi
Is this the document you used to troubleshoot the original paper jam message? A 'Paper Jam' Message Displays on the Control Panel.
If not, please skim through it to ensure you have done all of the necessary troubleshooting. If the issue persists, I suggest leaving the printer on and unplugging the power cable for a minute to perform a hard reset.
If the issue still remains resolved, I'd call HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
- In support of Movember
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
11-04-2014 09:42 AM - last edited on 03-08-2017 06:47 PM by OscarFuentes
Hi @Tomodachi
Is this the document you used to troubleshoot the original paper jam message? A 'Paper Jam' Message Displays on the Control Panel.
If not, please skim through it to ensure you have done all of the necessary troubleshooting. If the issue persists, I suggest leaving the printer on and unplugging the power cable for a minute to perform a hard reset.
If the issue still remains resolved, I'd call HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
- In support of Movember
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
06-24-2015 12:20 PM
@Tomodachi wrote:Our HP Envy 5660 printer is 2 weeks old. It was purchased at an electronics chain store.
Set-up was easy. No issues until the second week of ownership. An error message popped up reporting a paper jam issue. Followed directions to take out the jammed paper. Note, there was no paper jammed nor any pieces of paper stuck in the printer.
I thought perhaps the paper tray needed attention. Not the case.
No changes have been made to our system before the issue occurred
Somebody, please help us clear up this problem.
Thanks, Tomodachi
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