03-21-2012 10:46 AM
1. HP LaserJet 600 M601
2. Windows XP 32-bit
3. Tries to print to different trays than envelope feeder when envelope jobs are sent to printer, eventually the envelope feeder shows up on the display and user can choose it to print. Then prints OK.
4. New printer.
5. HP LaserJet 600 M601 doesn't want to use envelope feeder:
Driver is configured with correct trays and printer with paper types.
User send a print job with paper size as Envelope #10 to printer, printer prompts for envelopes to be loaded in different trays, after Tray 2, and after Tray 1 then asks user to use the Envelope Feeder, instead of the just immediately printing to the envelope Feeder.
Envelope Feeder: Envelope #10, Envelope
Tray 1: Legal, Plain
Tray 2: Letter, Any Type
Tray 3: Letter, Letterhead
Hp LaserJet 600 M601 M603 PCL 6 driver version 22.214.171.12495
03-22-2012 09:34 AM - edited 03-22-2012 09:36 AM
Just got off the phone with HP on the very same issue using a 602dn printer. What ended up fixing my problem was downloading the HP Universal Print Driver ( www.hp.com/go/upd ). You'll want the PS driver, not the PCL6 one. When you exctract it, update your driver to the v5.4 driver. I don't know why that would have fixed it, but it did. Let me know if it works for you.
03-23-2012 12:27 PM
I see you register to share your solution
Thanks for taking the time and sharing with the community.
Best of luck and cheers;
03-23-2012 02:17 PM
Thanks for the info, I will need to go through our change request for the driver on the print server, but can test anyway after setting up an IP printer.
04-30-2012 09:20 AM
I tried your fix with the PS print driver, but I got the same messages. My M601 printer will not authomatically print to the envelope feeder. It always sends it to Tray 1, which is the bypass sheet feeder. And then I have to push buttons on the printer to move each print job to the envelope feeder. This defeats the purpose of a mail merge with an envelope attached to each letter.
Now I'm not sure how to remove the PS printer driver and the original PCL6 drivers from my computer and start over. Any suggestions?
04-30-2012 09:56 AM
I hope you are doing well and welcome to the forum MJake;
Bear in mind your LaserJet 600 M601 is a commercial product. I will suggest posting in the forum for HP Business Support for a better chance at finding a prompt solution.
You may find the commercial Laserjet board here.
Best of luck,
05-04-2012 03:52 PM - edited 05-04-2012 03:53 PM
having same problem. Called HP support and they also had me install Universal Driver PS 5.4. It worked for 5 minutes and started having same problem again. I dont get it?
05-16-2012 10:10 AM
I'm not sure what to tell you on it. I know at first, we were tempted to take it back until we got it working. Ours is still working as it's supposed to be. I do remember going in and changing the settings on the printer itself and making sure that envelope feeder was selected, but I couldn't tell you right now from memory.
If I get a chance, I'll get on the PC and double check the settings, but I don't know when I'll be in that department.
07-13-2012 01:33 PM
I tried this recommendation and it still doesn't work after just receiving 3 days ago and spending $2k. I just got off the telephone with HP Support, since neither Chat & eMail don't work with this model. But was told that this is a know issue with the firmware and new release maybe available next month. Is that like the check is in the mail?