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01-20-2011 09:22 PM
I just purchased a new HP Laserjet P1102w printer this afternoon. After setup it prints fast and nice clear pages, but I noticed something strange. It makes creases in the paper. It's not really noticable, but if I hold a printout up and tip it in the light, it is making a small indentation in the paper that goes from 3/4ths of the way in from the right side and 3/4ths of the way in from the left side and from the top to the bottom of the page.
My guess was that due to the speed of the printing, my multi-purpose paper wasn't sufficient. I'm using basic OfficeMax/Office Depot 20lb 96bright multi-purpose paper. It's rated for Laserjet & Inkjet according to the package. I tried both the Office Max & Office Depot, same thing.
I checked the paper path and didn't see anything out of the ordinary. I did notice at the top of the printer where the paper comes out after printing, there was a visible gob of what looked like roller lubricant/grease. I'm not sure if that was an issue but I took a cotton swap and wiped it away.
Is this a common problem with this model or did I choose a bad type of paper? I was using a Brother laser printer which handled multi-purpose paper just fine, but did not print as fast as this one.
01-21-2011 10:08 AM - edited 01-21-2011 10:09 AM
Interesting! I bought the same printer today and have the exact same issue. It's two lines, about 3 inches apart running vertically down the page. It's not serious, however in my opinion it's not meant to be like that.
I am going to take it back to Novatech (where I bought it) and see if I can get a replacement. If I do and it's gone great, but if it still remains i'll still keep the printing but won't be 100% happy with it.
Luckily it's only going to be used for the odd print outs and nothing proffesional
Just to add, I've tried two different types of paper, neither made any difference
02-07-2011 09:42 AM - edited 02-17-2011 06:33 AM
I have the same problem on a brand new P1102w. There are 2 creases about 3 inches apart running the length of the paper vertically. I have done an internet search and have come up with no real solutions. Several places mentioned moisture in the paper being a common cause of this sort of creasing and recommend trying paper fresh out of an unopened package. I haven't tried that yet, but will do so today and post the results. Ryanflucas and Danoid, if you find a solution, please post it back here! I am wondering if this creasing might go away after printing 20 or 30 pages as my impression is that paper rollers (the creases line up exactly with rollers where the paper exits the printer) are causing the problem and use might 'break them in and loosen them up". That's probably wishful thinking though.
*Update* Tried using the fresh paper, as discussed above. Creases still occurred but were much less pronounced. Next I will try printing a 30 or 40 page document and see what effect, if any, a little heavier use has.
*Update* Feb. 17. I have printed 30 to 40 pages from the printer and now see no creases in the paper. It does seem that there is something to the 'breaking it in" notion. Who knows. The problem has gone away with use, that's all I can say.
05-04-2012 07:30 AM
I have excatly the same problem. To me the creases is absolutely not acceptable. I had HP Laserjet printers before and had superb quality.
I will be taking my second printer back to stores this afternoon and ask for a refund. It's truly a pity because the print quality seems flawless. I don't know how HP can expect customers to be satisfied with permanent creases in the paper. I bought the machine because I wanted quality in the first place.
Looks like will have to start looking at other manufacturers.