Question
Reply
 
PhD Student
Brandon1
Posts: 1,010
Member Since: ‎04-22-2011
Message 1 of 16 (24,023 Views)

HP Laserjet Error Code List

Here is a link to help with HP LaserJet Error Codes.

 

Hope someone finds this useful and helpful.

 

http://printertechs.com/tech/error-codes/error-codes-index.php

If I helped you at all it would be great if you clicked the blue kudos star!

If I solved your post please mark it as solved to help others.

I'm a printer tech with HP.



Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 16 (24,002 Views)

Re: HP Laserjet Error Code List

Good info Brandon1.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Honor Student
jfhayden61
Posts: 2
Member Since: ‎05-06-2013
Message 3 of 16 (22,176 Views)

Re: HP Laserjet Error Code List

I cannot find an explanation for an HP error code in the event log for an HP Color Laserjet CP5520 printer.   The event is 98.02.01 and the description is  [[cELPartnMgrWipePartNotFoundError]]

 

Thank you

Distinguished Professor
VisionAiry
Posts: 3,171
Member Since: ‎02-15-2013
Message 4 of 16 (22,163 Views)

Re: HP Laserjet Error Code List

An event log error is a little different than the error codes mentioned above.  That could be a number of things like the LaserJet losing network connectivity or by the "part not found" section of that error it could be something as simple as the printer running out of paper.  Are you having problems with the printer or just curious?


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Top Student
siddhartha_ghy
Posts: 5
Member Since: ‎05-07-2013
Message 5 of 16 (22,143 Views)

Re: HP Laserjet Error Code List

hi there,

 

i have been facing a problem in HP LJ M1005 MFP. sometimes it shows SCANNER ERROR 12 & sometimes SCANNER ERROR 20. this error only shows at the time of initialization has finished. the printer works fine except the scanner unit, can you kindly guide me whether both the messages refers to the SCANNER Unit or the Laser Scanner unit? 

whether it is a logic board problem or the cables connecting it or the scanner only?

do i have to replace the scanner unit?

thanks in advance.

 

regards 

 

siddhartha Guwahati

Honor Student
jfhayden61
Posts: 2
Member Since: ‎05-06-2013
Message 6 of 16 (22,138 Views)

Re: HP Laserjet Error Code List

The printer is just spitting out blank sheets of paper when it prints at all

Distinguished Professor
VisionAiry
Posts: 3,171
Member Since: ‎02-15-2013
Message 7 of 16 (22,119 Views)

Re: HP Laserjet Error Code List

@siddhartha_ghy - this is a commercial printer but I will do my best to help you however this is the only department in printers I have not worked in. I will provide for you the same documentation perhaps someone in the commercial LaserJet department would follow to determine if your scanner needs replaced.  The link addresses the Scanner Error 12 but not 20.  I will continue to look for Scanner Error 20 for you if this one doesn't help you.

--Scanner Error 6 and 12 Solution-- Let me know if this helps.

 

@jfhayden61 - do you have the same model printer?  What about the operating system of the computer printing to this printer? Can you make a copy? Any error messages displaying on the printer or computer?


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Distinguished Professor
VisionAiry
Posts: 3,171
Member Since: ‎02-15-2013
Message 8 of 16 (22,107 Views)

Re: HP Laserjet Error Code List

That document doesn't look very informative.  But this one, however, explains what Error 20 is and how to fix it in a "little" more detail.  

 

--Printer Not Activated - Error 20--

 

I hope these help you.

 


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Top Student
siddhartha_ghy
Posts: 5
Member Since: ‎05-07-2013
Message 9 of 16 (22,038 Views)

Re: HP Laserjet Error Code List

Thanks VisionAiry,

 

i have tried the firmware upgrade, but the error keeps coming. then i opened the scanner unit. below there was two wheels for the unit to roll. i found that one of the wheels had a spring & the other did not. i installed the new spring like the first one. temporality for around 1 day it ran as before, but again ERROR 12. do not know what to do.

 

regards,

 

Siddhartha

Distinguished Professor
VisionAiry
Posts: 3,171
Member Since: ‎02-15-2013
Message 10 of 16 (22,024 Views)

Re: HP Laserjet Error Code List

Sounds like you have fixed the mechanical error, now I would like to try just a simple hard reset if you haven't done that already (unplug the printer while it is still on).  If you have tried that already, I would like to send you a private message with instructions on how to do a reset that will remove any false error messages.  Let me know if you would like that for your LaserJet M1005 mfp. 


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation