HP Laserjet P1102w - Right side margin cut off when printing in Internet Explorer 9! URGENT PROBLEM*

[Ama1]

Hi,

I have just purchased a new printer (HP Laserjet P1102W), and when I print a web page in Internet Explorer 9, the footer (I set to the URL) does not print at all and the header will print though the right hand edge of my entire web page is cut off (including my top right header - Pages ? of ?).

I always use Print Preview first, and in the print preview it looks perfect. I always tick the box to enable shrink to fit too. Why will it look perfect in 'Print Preview' but yet when it prints, it cuts off the right hand side edge of the page and doesnt print the footer?? I have tried adjusting margins, etc... all to no avail.

I would like to check whether others have this same problem?

I spoke to HP (UK Printer Support) and they said it is Internet Explorer 9's problem. I have left a message on the Microsodt Web forum which you can see here. http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista/internet-exploer-9-not-printing-header...

I am hoping they may release a patch / hotfix - but this has to be affecting many other users of this printer too? The more of us that complain, the quicker it will get sorted.

Any others with the same problem?

Thanks.

[Ama1]

I spoke with Microsoft technical support via phone today. Between us - we seemed to have found the problem.

It's to do with the DPI (the font size) settings in Windows!?

I have mine set to 188% on my Windows Vista mahcine and 200% on my Windows 7 laptop.

From my Printing tests in Internet Explorer 9...

at 100 % DPI – it prints perfectly

at 150% DPI – it prints perfectly

at 200% DPI – the right side of the margin is cut off, and no footer is printed – despite it looking perfect in the Print Preview.

I am using http://uk.msn.com/ as my test print outs.

This indicates when the DPI is changed above 150%, IE9 doesn't print properly – though other browsers like Safari or Firefox do print correctly. This surely has to indicate a bug in either the Windows operating system or Internet Explorer 9?

Microsoft are going to run their own tests and phone me back tomorrow...hopefully with a solution!

Hope this helps any others with the same problem at the moment!

Would be great if HP could provide a soloution asap - surely a tweak to the Printer dirvers will fix the problem?

[sklewis13]

Hi

I'm having this same problem.  Did Microsoft get back to you with a fix yet?

[Ama1]

Hi,

Unfortunately not!? It has been passed onto there 'research team' apparently!?

They had the same problem when tested at there end though. So it looks like a Windows / Internet Exploer DPI scaling issue.

The more people that complain though, the quicker there'll do something about it.

If you live in the UK, phone 01954 713 950 - Microsost technical support. Log your complaint with them, and tell them you need a fix asap, and to keep you updated with there progress.

[Ama1]

Also, do the same thing and complain to HP. Phone nbr: 01344 360 000  - log your complaint, and tell them to speak to Microsoft to get a fix / patch issued.

The more pressure they get, the quicker the fix!

Cheers.

[Lonna]

I'm in US and will nag HP and Microsoft!