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Student
RARose
Posts: 1
Member Since: ‎02-16-2011
Message 1 of 6 (13,043 Views)

HP OfficeJet 4500 won't take paper

When I try to print something my Officejet 4500 gives the message to load paper even though there is paper in the tray.  It seems that the paper isn't being fed into the printer even though I can hear it trying to grab a piece of paper.  Any suggestions on how to correct this issue?  The printer has hardly been used.

Associate Professor
kkcb9395
Posts: 930
Member Since: ‎04-20-2010
Message 2 of 6 (13,005 Views)

Re: HP OfficeJet 4500 won't take paper

Hi - typically this is due to a build up of dust or paper dust on the feed rollers and just requires that the rollers be cleaned.  Try following the steps in this document.

 

Hope that helps.

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I am an HP employee.
Honor Student
mdriz
Posts: 4
Member Since: ‎04-07-2012
Message 3 of 6 (3,845 Views)

Re: HP OfficeJet 4500 won't take paper

this printer has had trouble feeding paper since it was brand new. It will not feed at all now. I have followed all of the clean rollers and paper jam instructions to no avail. The message is OUT OF PAPER. My printer has gray rollers on the back set, not black like in the demo machine on the website. Do these rollers need replacement?
HP Support Agent
Gemini02
Posts: 4,775
Member Since: ‎09-03-2013
Message 4 of 6 (3,792 Views)

Re: HP OfficeJet 4500 won't take paper

Hi mdriz

 

The rollers inside the printer aren't a replaceable part, the printer would need to be serviced.

 

Here is a document to check the paper specifications

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...

 

Since you have followed the full document for paper feeding issues then I would recommend to call HP Tech Support for further assistance to see what other options are available for you.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
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Honor Student
mdriz
Posts: 4
Member Since: ‎04-07-2012
Message 5 of 6 (3,786 Views)

Re: HP OfficeJet 4500 won't take paper

Your crack support team wants $70 to offer an solution.

 

I was able to pix the problem on my own.

1)  Clean the back rollers with a moist cloth per your website instructions

2)  Wind a piece of duct tape inside out around your index finger.

3)  Roll each roller upward using the duct tape to make each slightly tacky.    

 

This solved a long-standing problem with this printer.

Student
dab412
Posts: 1
Member Since: ‎03-29-2014
Message 6 of 6 (1,937 Views)

Re: HP OfficeJet 4500 won't take paper

  4500 wonty take paper on it's own, will take paper if hand jamed into it.

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