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HP OfficeJet 4500 won't take paper (7490 Views)
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RARose Student
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RARose
Posts: 1
Registered: ‎02-16-2011
Message 1 of 2 (7,490 Views)
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HP OfficeJet 4500 won't take paper

‎02-16-2011 08:34 AM

When I try to print something my Officejet 4500 gives the message to load paper even though there is paper in the tray.  It seems that the paper isn't being fed into the printer even though I can hear it trying to grab a piece of paper.  Any suggestions on how to correct this issue?  The printer has hardly been used.

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Master's Graduate Master's Graduate
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kkcb9395
Posts: 857
Registered: ‎04-20-2010
Message 2 of 2 (7,452 Views)
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Re: HP OfficeJet 4500 won't take paper

‎02-17-2011 05:20 AM

Hi - typically this is due to a build up of dust or paper dust on the feed rollers and just requires that the rollers be cleaned.  Try following the steps in this document.

 

Hope that helps.

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