12-26-2008 05:44 AM
My HP OfficeJet J6480 is about 3 months old and has worked flawlessly as a wireless printer for 5 PCs / notebooks in my home. We leave it on all the time and the other morning we noticed it was displaying a paper jam error. None of our PCs / notebooks were on at the time. The error in no way accompanied the sending of a print job to the printer. Nor is there actually a paper jam. I have thouroughly gone through the help documentation and videos, and have now completely checked the paper paths at least 4 times, and even vacuumed out the printer in case dust or debris was the culprit. I ended up on this forum after googling the J6480 paper jam error, and I found another posting about this very issue ( http://h30434.www3.hp.com/psg/board/message?board.
Can you please assist? We need to print.
12-26-2008 05:57 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.
12-26-2008 08:26 AM
Thanks for the suggestion to update the firmware.
Unfortunately the firmware upgrade process fails with the following error: "Failed: Network printer is not ready for flashing. Please check the printer status from either UG, Toolbox or EWS."
I suspect that the persistent paper jam error needs to first be resolved in order to flash the firmware to solve the persistent paper jam error....
Please instruct i there is a way around this. Otherwise I may have a catch 22 situation here.
12-27-2008 09:51 PM
Well unfortunately with no solution forthcoming I have purchased a Lexmark and in a couple days will be discarding my 3 month old HP J6480. Such a shame. When it was functioning the J6480 was the best little all-in-one printer I've owned to date, with its built in wireless, sturdy construction, convenient paper tray and quick printing. I'm going to miss its features. But in the end a printer that no longer prints just isn't a printer any more...
01-12-2009 09:52 PM
Athough I have already replaced the printer, it is only 4.5 months old. So instead of discarding it this evening I called HP support. A very courteous and patient technician verified all the steps I had tried previously and walked me through a few more steps. We tried a different type of reset initiated by pulling the power cord and then simultaneously holding the # and 6 keys while plugging the cord back in. We also tried reseating the control panel bezel to make sure it was not obstructing the function of any buttons. Unfortunately nothing we tried worked.
But because the printer is still within its 1 year warranty period, the technician escalated the call to a higher level and HP offered to replace the printer at no charge. They are sending a replacement now. When I receive it I will have to send them my old printer. They pay for all shipping. And in return all HP asked for was a credit card number to hold as collateral pending their receipt of my old printer.
Seems fair enough.
03-24-2009 06:48 PM
I also have "false paper jam" problem with my HP6480. I bought it last December - almost 4 month old. I've only used this printer twice and totally printed about 10 pages. I've tried all tricks listed in this thread and suggested fixes from www.HP.com/Support without luck. It seems that I have to through this thing away. Anyone had tried upgrade firmware?
Thanks in advance,
06-13-2009 09:06 AM
I have the same problem with my j6480, but it only occurs when printing in color, and only on one of two computers.
Firmware has been updated.
I suspect that the usual fix will work for problems with hp printers, reinstall the software.
10-12-2010 04:26 AM
I too have a printer with the phantom paper jam and incorrect shutdown report. With replies like this from an HP employee, it shows what a battle we have to fix their garbage. If an employee is illiterate - which he is showing he is by the fact he obviously has no idea what this thread is about - then what hope do we have?
So far searching the net, the only solution would appear to be waste disposal, which in my experience is the best for almost all HP printers
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