04-27-2011 05:17 AM
I have an HP Officejet 6310xi that won't print. When you select print, the paper begins to feed then suddenly stops before any printing begins and all lights on the face of the printer begin blinking and the message "RESET POWER" blinks in the screen readout of the printer. When I turn printer off and back on, the screen indicates a used color cartridge is inserted and I hit OK, then indicates used black cartridge is inserted, then I hit OK, then it says it needs to align cartridges, I hit OK. After trying to align cartridges, it suddenly stops and goes back to all lights flashing and screen flashing "RESET POWER". I can hit cancel during cartridge alignment and printer goes to normal ready position. I can then print a test page. But as soon as I try to print anything else, even the diagnostics page, it goes back to flashing all lights and "RESET POWER". I did a semi reset (unplug, wait, plug in holding #6) and a full reset (with #9). That did nothing except wipe out the date on the screen read out of the printer. So I know the full reset executed correctly but it did not solve my problem. Please HELP! I am reposting with email me selected - I'm new at this posting to forums...
04-27-2011 06:11 AM
By doing the #9 reset the printer does not know what to do now. The #9 from what I understand erases all the programing of the printer functions inside the printer. So basically you just have a big paper weight...
04-27-2011 07:13 AM
Reading through your details the printer is indicating its a used cartridge, can you tell me if this a refill cartridge or a original hp cartridge.
08-15-2011 02:09 AM
how do I reload the software in the printer?
See link below for the software and driver downloads
- HP Connected - Finding Your Printer's Email Address in HP Connected
- HP Printers - How Do I Find My Model Number or Product Number?
- HP Connected - Getting the Printer Claim Code
- HP Printers - Which Cartridges Work with My HP Printer?
- HP Officejet and Photosmart All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Up Paper