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04-13-2012 08:25 PM
My HP Officejet 6500A prints and scans upon commands from my computer, but the printer power indicator light and touchscreen are dark. The printer is about 1 year old.
04-18-2012 12:30 PM
Have you downloaded the latest Firmware update? Here is the link to the update.
It is supposed to help with some power saving issues.
I am employed by HP
04-19-2012 09:47 PM
Thank you Captain TJ for the suggestion. I downloaded the firmware update, and tried to update the printer via a USB cable. (I couldn't update it via the printer control panel since the control panel was dark.) Unfortunately the "Select Printer" list that followed was blank, so I could not proceed further.