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09-19-2011 05:30 AM
I get an error message when I try and print legal size documents. It had been working fine until a few days ago when I started getting this error message. I have only had the printer since July. I have Windows 7 operating system. It had printed these same documents a few minutes before I started getting the error message. The message tells me it is a paper size mismatch.
09-21-2011 02:14 PM
Try this link and it should help you resolve this issue- also using any other paper than "HP" branded paper can cause these as well.... also performing a "power reset may solve the problem- just pull the power cord from the rear of your printer with the printer turned on then unplugging it from the wall, waiting 20 seconds, then plug both back in and let printer come back on.
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09-21-2011 10:47 PM
You may want to check the paper size setting in the program & the rdiver (the pop-up window when you click on print) are both set to legal size.
If both are set to legal and the error message still appears, you could update the printer firmware, which is availabel at
1. Enter your product name/number
2. Choose your operation system
3. Follow steps provided to update the printer firmware
Although I am an HP employee, I am speaking for myself and not for HP.
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01-11-2012 05:10 PM
Install the firmware update available on hp.com for this printer
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Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.