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Student
Posts: 1
Member Since: ‎07-25-2011
Message 1 of 6 (907 Views)

HP Officejet 7310 All-in-one will not power on.

Please help!  My HP Officejet 7310 All-in-one will not power on.  Nothing I try works, can anyone advise or do you think my printer has died?  Thank you and special thanks to PrintDoc who directed me to this forum!

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Associate Professor
Posts: 930
Member Since: ‎04-20-2010
Message 2 of 6 (876 Views)

Re: HP Officejet 7310 All-in-one will not power on.

Hi - This doc provides the general troubleshooting steps if you're not getting power.  If you haven't tried all of these steps, go ahead and run through the doc and see if it resolves the issue.

 

Hope that helps.

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I am an HP employee.
Student
Posts: 1
Member Since: ‎11-17-2013
Message 3 of 6 (472 Views)

Re: HP Officejet 7310 All-in-one will not power on.

have moved nad the hp cd in a box somewhere. how can i activate my 7310 all in one?  have downloaded software but it con not be entered in to the pinter

HP Support Agent
Posts: 10,313
Member Since: ‎09-02-2013
Message 4 of 6 (459 Views)

Re: HP Officejet 7310 All-in-one will not power on.

Hello Mike,

 

I am sorry to hear about the issues you are having with your Officejet 7310. I would like to help you with the set-up. I have found a helpful link for you to look through to find exactly what you need and the documentation will be provided.

 

Installing the Officejet 7310 All In One Printer

 

You will need to choose which Operating System you are running first and then proceed from there with which category suits what you are looking for.

 

I hope this helps!

If you have any other questions, please feel free to respond.

 

Regards,

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Student
Posts: 1
Member Since: ‎03-07-2015
Message 5 of 6 (47 Views)

Re: HP Officejet 7310 All-in-one will not power on.

I tried all the steps for this issue listed on the site and it did not work.  Please help.  I cannot turn my printer on at all.

HP Support Agent
Posts: 10,313
Member Since: ‎09-02-2013
Message 6 of 6 (29 Views)

Re: HP Officejet 7310 All-in-one will not power on.

Hi there @ladynickie 

Welcome to the HP Forums!

 

I noticed your post about your Officejet 7310 not powering on at all, and that you have tried the troubleshooting steps seen in the forums.

 

My suggestion would be to review the steps in the guide I posted for you below, and if you have tried them all, your next option would be to call HP's Technical Support directly to discuss your printer options from there.

 

The HP Printer Does Not Turn On or Respond When the Power Button is Pressed

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Best wishes:smileyhappy:

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