07-26-2011 07:21 AM
Please help! My HP Officejet 7310 All-in-one will not power on. Nothing I try works, can anyone advise or do you think my printer has died? Thank you and special thanks to PrintDoc who directed me to this forum!
07-26-2011 08:22 AM
Hi - This doc provides the general troubleshooting steps if you're not getting power. If you haven't tried all of these steps, go ahead and run through the doc and see if it resolves the issue.
Hope that helps.
I am an HP employee.
11-18-2013 01:56 PM
I am sorry to hear about the issues you are having with your Officejet 7310. I would like to help you with the set-up. I have found a helpful link for you to look through to find exactly what you need and the documentation will be provided.
You will need to choose which Operating System you are running first and then proceed from there with which category suits what you are looking for.
I hope this helps!
If you have any other questions, please feel free to respond.
03-13-2015 08:24 AM
Hi there @ladynickie
Welcome to the HP Forums!
I noticed your post about your Officejet 7310 not powering on at all, and that you have tried the troubleshooting steps seen in the forums.
My suggestion would be to review the steps in the guide I posted for you below, and if you have tried them all, your next option would be to call HP's Technical Support directly to discuss your printer options from there.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assis