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Top Student
Posts: 6
Member Since: ‎10-04-2011
Message 1 of 26 (62,531 Views)
Accepted Solution

HP Officejet Pro 8500a plus Full-full Reset

I have this same problem:

http://h30434.www3.hp.com/t5/Other-printing-questions/HP-8500A-premium-a910-The-touch-screen-will-re...

i tried partial reset and semi-full reset but doesnt work for me,i hope someone knows a way to do a full-full reset like this:

http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Officejet-8500-reset-help/m-p/170462

but for my HP Officejet Pro 8500a plus

Thanks for support

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Accepted Solution

HP Officejet Pro 8500a Plus Reset?

I'm reading people talking about pushing the pound button and the nine button as they plug the unit back in...I'm confused because my 8500a doesn't have ANY of these buttons, unless there's a concealed pannel I don't know about.

 

My printer refuses to print from any of the computers on the network. You power down, power up and MAYBE it'll print for a few minuts, maybe not.

 

I've also left it unplugged overnight and it still had the same issues. Today I did a software factory reset, then reconnected to the wireless network.

 

Any suggestions appreciated because I am getting SUPER irritated with this unit.

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Top Student
Posts: 6
Member Since: ‎10-04-2011
Message 2 of 26 (62,496 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

Thank you so much, it seems to work with the full-reset, just another question, on this menu can i reset the number of pages printed, return to a older firmware or reset the number of cartridges used?

PhD Student
Posts: 861
Member Since: ‎06-30-2011
Message 3 of 26 (62,494 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

you're welcome...

no...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Top Student
Posts: 8
Member Since: ‎10-28-2011
Message 4 of 26 (61,881 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

How can I perform a full reset for my HP OfficeJet Pro 8500 909a. 

 

I have a start-up loop on my printer and among other things I tried a semi reset but that didn't fix my prob.

Student
Posts: 1
Member Since: ‎02-01-2012
Message 5 of 26 (61,055 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

I have a Hp office Pro 8500A Plus printer, bought it in march 2011.  Evrery time I turn on the printer a Carriage Jam warning comes up, I had tried to claer the jam, in various points that printer sugested  but there is no paper jam to be found. I touched the Okay button to continue but, printer iddle for hours(Checking printer.this process might take several minutes). Priner never comes back to normal display menu. Can you Please help me to find a solution to this problem. It will be greatly Appreciated. Thanks. Ricardo Marmol. 

Student
Posts: 1
Member Since: ‎04-11-2012
Message 6 of 26 (59,064 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

I have an 8500A Plus.

The screen is dead, but the power button is on.

I can hold the button forever, but it will not turn off.

If I unplug and re-plug, still no panel.

Help.

Top Student
Posts: 5
Member Since: ‎09-21-2011
Message 7 of 26 (58,901 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

[ Edited ]

I am still having this problem with my printer. It worked for a few months just fine, now it hangs every time it sits for more than a few minutes.

 

{Content Removed: Confidential information} 

 

When I do this, nothing happens. If I press & hold the power button the power light comes on, but the screen stays blank. Pressing the button combos you suggest on the blank screen does nothing. Am I doing something wrong?

 

 

UPDATE:

OK, I got into the menu. I didn't have to do the 5 second power button thing. {Content Removed}

 

I have been playing around in this new menu and have discovered that if I place the printer in MFG mode, it responds and prints even after going to sleep (but the print quality is bad). When I place it back in USER mode, it goes back to not printing after a few minutes. For now, I am just running the printer in MFG mode unless I need to print something with high quality. I really hope they can get a firmware update to fix this thing or it's going to be my new boat anchor soon.


Honor Student
Posts: 3
Member Since: ‎04-18-2012
Message 8 of 26 (58,786 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

Can you help with a blue screen and error 0005fbb6?
Student
Posts: 1
Member Since: ‎11-25-2012
Message 9 of 26 (49,982 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

Back in April 2012 you appear to have the same problem I am no experiencing.

 

Did you get a fix.... or a new machine?

Honor Student
Posts: 2
Member Since: ‎01-04-2013
Message 10 of 26 (47,917 Views)

Re: HP Officejet Pro 8500a plus Full-full Reset

I am having the exact same problem that someone had as well:

 

I have an 8500A Plus.

The screen is dead, but the power button is on.

I can hold the button forever, but it will not turn off.

If I unplug and re-plug, still no panel.

Help.

 

I see that something they did managed to get them to the menu to choose MFG mode.  However, that part has been redacted so I can't see it.  Is my printer a paper-weight, or can we get it to shut off somehow?  I use it for business and am sunk until it works again. 

 

Meghan

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