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Dennis1825
Posts: 7
Member Since: ‎01-23-2012
Message 1 of 19 (16,082 Views)
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HP Officejet Pro 8600 and Windows 8.1

Priior to installing Windows 8.1, my printer worked fine.  I installed Windows 8.1 and came across the message - Printer Error - Before you can perform printer-relate tasks...  I removed and reinstalled the printer and it worked.  I printed several documents yesterday.  This morning, went to print and the same error message appeared, printing error.  I checked under devices and printers and the HP printer was grayed out. 

 

Please help in this matter.

Associate Professor
VJ_R
Posts: 1,241
Member Since: ‎09-10-2013
Message 2 of 19 (16,070 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

Hi

 

I found the Driver for Win 8.1.. this may help you

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&dlc=en&lc=en...

Hope this helps.

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-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Tutor
Dennis1825
Posts: 7
Member Since: ‎01-23-2012
Message 3 of 19 (16,065 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

Hi..  Do I connect a new printer; reconfiger wireless settings or add more software?

 

I am using the printer on a wireless network.

 

Thank you.

Associate Professor
VJ_R
Posts: 1,241
Member Since: ‎09-10-2013
Message 4 of 19 (16,062 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

My suggestion would be to remove the old settings you have on the PC and re configure it for Win8.1

Hope this helps.

***** Click the KUDOS Thumbs UP (Like) on the left to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Kudos"if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Tutor
Dennis1825
Posts: 7
Member Since: ‎01-23-2012
Message 5 of 19 (16,053 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

I removed the old software and reinstalled the printer via the link that you sent.  I hope this helps. 

 

Thank you. 

Top Student
larrys3506
Posts: 6
Member Since: ‎11-30-2013
Message 6 of 19 (15,687 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

I have had issues with my HP Officejet Pro 8600 since I uppgraded from Windows 8.0 to Windows 8.1.  The computer no longer holds the driver in registery as Windows 8.1 and the re-installation of  OJ8600_1315 always fails.   This software was created last in October 2012,  windows 8.1 was not even out until October 2013, why does HP say it is compatible to Windows 8.1so seems that HP needs to get busy and create patches or new software that will allow a relatively not old printer and a very good printer to work under Windows 8.1.     

Top Student
larrys3506
Posts: 6
Member Since: ‎11-30-2013
Message 7 of 19 (15,556 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

HP employees and tech personnell,  Several of your printers that are not very old are failing under Windows 8.1 OS.  Please write the software patches or new software for these relatively new printers to operate consistently under Windows 8.1    I have an Office jet Pro 8600 printer an dit worked with Windows 8.0 but upon installing Windows 8.1 Pro, the computer no longer keeps the driver for the printer an dth eprinter is unusalble in Win 8.1

 

I have HP tech personnel take over my computer and tell me they were definitely going to solve my problem.  After almost 2 houjrs of trying, they gave up.  Promised to call me back the next day around 10:00 AM with a solution and guess what, I am still waiitng and that was over a week ago.

 

I have conferred with Computer shops, they tell me it is HP problem an dthey need to upgrade software.  Stores such as Best Buy are selling printers yett that have only up through Windows 7 on the  box  an dpeopelk are walking out with a computer with Win 8.1 operating system and finding they have a problem.

 

Hope HP will provide the necessary customer support now needed.

 

Larry

Top Student
larrys3506
Posts: 6
Member Since: ‎11-30-2013
Message 8 of 19 (15,553 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

It will help if you can say what you are referencing.  What reconfiguration needs to be done,  and specifically what an dhow to go about it.   HP tech person spent almost 2 hours in control o f my computer and gave up trying to get my 8600 under win 8.1 to install.

 

Student
cychang
Posts: 1
Member Since: ‎11-28-2013
Message 9 of 19 (15,457 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

how to get the window 8.1 driver for HP officejet Pro 8600?

Please advise!

 

thanks!

Top Student
larrys3506
Posts: 6
Member Since: ‎11-30-2013
Message 10 of 19 (15,443 Views)

Re: HP Officejet Pro 8600 and Windows 8.1

HP has not apparently created a fix yet for Windows 8.1 and this or any of their printers prioor Windows 8.1

 

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