HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

HP Officejet Pro L7780 - Document feeder not grabbing pages. The feeder is not feeding pages through (2173 Views)
Reply
Reply
Topic Options
phx8549 Honor Student
Honor Student
phx8549
Posts: 6
Registered: ‎10-05-2009
Message 1 of 4 (2,173 Views)
Report Inappropriate Content
Accepted Solution

HP Officejet Pro L7780 - Document feeder not grabbing pages. The feeder is not feeding pages through

‎04-26-2011 12:28 PM

I have an Officejet L7780 that is not feeding through the document feeder. It gets stuck with the first page, and tries to roll in the page but it gets stuck with it.  I've not been able to make it feed through, but I can grab a portion of the page that is stuck and pull out ok.  Looks like the rollers are not working well anymore.  Is this something that can be corrected/fixed/replaced?

0
Reply
0
Please use plain text.
 
HP
HP
stix4
Posts: 1,245
Registered: ‎04-25-2011
Message 2 of 4 (2,165 Views)
Report Inappropriate Content

Re: HP Officejet Pro L7780 - Document feeder not grabbing pages. The feeder is not feeding pages thr

‎04-26-2011 12:36 PM

Hello,

Make sure you are using supported media (weight/type).  If you use your ADF frequently, you may have some buildup on the pickup rollers.  I've included a link below that describes how to clean those and how to check to ensure that there are no paper pieces stuck under the ADF hood that would prevent them from pulling correctly.  Good Luck!

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02019585&cc=us&lc=en&dlc=en&product=2512010&tmp...

I work for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Reply
Please use plain text.
 
Teacher Teacher
Teacher
dqmcg
Posts: 189
Registered: ‎04-19-2010
Message 3 of 4 (2,163 Views)
Report Inappropriate Content

Re: HP Officejet Pro L7780 - Document feeder not grabbing pages. The feeder is not feeding pages thr

‎04-26-2011 12:37 PM

Below are links to 2 HP documents that may help resolve you issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01110425&tmp_task=solveCategory&lc=en&dlc=en&cc...

 

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01728503&tmp_task=solveCategory&lc=en&dlc=en&cc...

 

Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.
Reply
Please use plain text.
 
phx8549 Honor Student
Honor Student
phx8549
Posts: 6
Registered: ‎10-05-2009
Message 4 of 4 (2,150 Views)
Report Inappropriate Content

Re: HP Officejet Pro L7780 - Document feeder not grabbing pages. The feeder is not feeding pages thr

‎04-27-2011 08:53 AM

Fabulous...  I watched the video, and followed instructions... worked like a charmed. Thanks!

0
Reply
0
Please use plain text.