HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

HP PSC 1350 Series Printer will NOT print from the internet ~ but will print a word document. (155 Views)
Reply
Reply
Topic Options
WSB2 Student
Student
WSB2
Posts: 2
Registered: ‎04-03-2012
Message 1 of 2 (155 Views)
Report Inappropriate Content

HP PSC 1350 Series Printer will NOT print from the internet ~ but will print a word document.

[ Edited ]

‎04-03-2012 05:25 PM - edited ‎04-03-2012 05:28 PM

I have an HP PSC all-in-one PSC 1350 Series printer.

the operating system is Windows XP to the computer it's USB connected to.  

 

Earlier this week I was having troubles with the WIFI and IT helpers changed setting on the modem and the router. 

Still wouldn't work, so a new router is being sent to me.

To use the internet, I currently have the ethernet cord directed connected to the computer. 

These past few days the printer worked both printing word documents AND print jobs from the internet.

 

NOW IT WILL PRINT NOTHING FROM THE INTERNET.  (ex: email messages, invoices, statements etc)

 

I've tried again after restarting the computer, unplugging and restarting the printer and still it won't work.

 

The tiny printer icon appears briefly in the bottom tool bar, acting like it wants to print, but then nothing happens.

 

Please advise. 

0
Reply
0
Please use plain text.
 
Distinguished Professor Distinguished Professor
Distinguished Professor
-JohnB-
Posts: 5,287
Registered: ‎11-22-2011
Message 2 of 2 (102 Views)
Report Inappropriate Content

Re: HP PSC 1350 Series Printer will NOT print from the internet ~ but will print a word document.

‎06-20-2012 10:42 AM

Hi there,

Try downloading and running the print and scan doctor located here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en



It can fix a lot on its own and if not give a better idea of what is going on.


Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
0
Reply
0
Please use plain text.