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Re: HP Photosmart B110 not printing. Network diagnostics fine. Wireless fine. Just won't print. (1447 Views)
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markjfleming Student
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markjfleming
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Registered: ‎08-22-2011
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HP Photosmart B110 not printing. Network diagnostics fine. Wireless fine. Just won't print.

‎08-22-2011 10:55 AM

HP Photosmart B110 is 3 weeks new, working perfectly well, until today. Now it won't print at all. I've run network diagnostics, which says the wireless connection is fine. Ran a network configuration page which says the printer is ready. But when I run print diagnostics, it tells me 'printer not connected' !  I've rebooted router/printer/computer - to no avail.

Whenever I send a document to print, it just comes up 'Print Error' in the 'Devices and Printers' window in the PC.

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Teacher Teacher
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GregCo
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Registered: ‎09-03-2009
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Re: HP Photosmart B110 not printing. Network diagnostics fine. Wireless fine. Just won't print.

‎09-21-2011 10:56 AM

what does the PDU say?

 

find it here...

- Although I am an HP employee, I am speaking for myself and not for HP.
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f2point8
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Registered: ‎06-16-2009
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Re: HP Photosmart B110 not printing. Network diagnostics fine. Wireless fine. Just won't print.

[ Edited ]

‎04-26-2012 09:28 AM - edited ‎04-26-2012 09:29 AM

The HP Print Diagnostic Utility (aka "PDU") has been replaced by HP's next generation diagnostic tool, the HP Print and Scan Doctor.

All functionality previously available in the PDU and the HP Network Diagnostic Utility (aka "NDU") has been combined in one easy to use tool, the new HP Print and Scan Doctor.

Get the HP Print and Scan Doctor here: www.hp.com/go/tools

 

Be sure to let HP know how it goes with the new Print and Scan Doctor by taking the short survey you will receive when you are finished with the tool. 

 

 

Thanks, Kent G.

 

I work for Hewlett-Packard
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