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Honor Student
ophia921
Posts: 2
Member Since: ‎09-29-2010
Message 1 of 67 (19,474 Views)
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HP Photosmart C4680 Problem

I've noticed over the last few days that my Photosmart C4680 is continuoulsy cycling itself on and off.  Is anyone else having this same issue?

 

Does anybody know why its doing it?  Is there a fix??

 

 

Honor Student
boourns
Posts: 3
Member Since: ‎10-26-2010
Message 2 of 67 (19,432 Views)

PHOTOSMART C4680 Cycles on and off, has a mind of its own

I am also having ths problem with my Photosmart C4680. It started about a week ago. The printer is less than a year old and suddenly stopped working properly.

 

When I turn the printer on, it cycles on and off for a few minutes, then goes into a screen that says "copying" or "scanning" or "scan error, try scanning from PC" when I am not trying to scan/print anything at all.

 

I tried calling HP for assistance, however, the tech support had me on hold for a while, then abruptly asked when I purchased the printer.  When I said January, he hung up on me (no surprise).

 

I tried downloading different drivers for the printer, however, I have not yet found a solution.

Student
bevinger
Posts: 1
Member Since: ‎02-27-2011
Message 3 of 67 (19,279 Views)

Re: HP Photosmart C4680 Problem

Same thing going on with my C4680. Absolute cycling back and forth between functions, on and off. Something ain't right. Sure could use some help  from HP but found nothing in the knowledge base about this problem, except lots of references to it.

Honor Student
kamjan
Posts: 2
Member Since: ‎08-27-2010
Message 4 of 67 (19,246 Views)

Re: HP Photosmart C4680 Problem

I've been having this problem for a month or more.  It is going crazy!  Every time it is turned on it continuously scans and copies on its own, printing a faint box on the paper.  I now have to keep it turned off until I'm ready to use it.  It is such a pain.  It still prints, scans, and copies correctly.  I've tried uninstalling and reinstalling the drivers, but it does not work.  Has anyone found a solution to this problem besides tossing this in the trash??

Student
beekeeperonduty
Posts: 1
Member Since: ‎03-11-2011
Message 5 of 67 (19,216 Views)

Re: HP Photosmart C4680 Problem

I have had the same thing happening to printer plus the touchscreen will not work.  the last time it worked was the first time i used the chat support.  it worked for five minutes after the call ended and it has been going crazy ever since.  When I called the chat support they were not any help at all.  i can't install the driver software...it gets all the way to end and hangs up.

 

I checked the warranty a couple of weeks ago and it was still under warranty checked back to take action now it says it is not under warranty since 9-2010.  Somthing shady is going on.  i have had this printer right at a year.  I purchased online from amazon.com.  I am sure they are not going to take it back.

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 6 of 67 (19,178 Views)

Re: HP Photosmart C4680 Problem

Hi folks

Have you tried using the HP Scan Diagnostic Utility?

 

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=31346&tmp_task=solveCategory&lc=en&d...

 

- Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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mowlman
Posts: 1
Member Since: ‎03-15-2011
Message 7 of 67 (19,172 Views)

Re: HP Photosmart C4680 Problem

I ran the scan utility and results said everything was ok.   As stated in earlier posts the printer cycles between functions as if something is the matter with the touchscreen buttons.  Pretty BAD when you have a printer for less that a year with minimal use and this kind of thing happens and no support can be issued.   I have had my P1000 photosmart printer from over 10 years that still works fine.

 

Not sure if there is a way to flash the printer internal memory or programming code?  Pretty expesive paper weight especially when you have extra print cartridges not used.  Aparrently the 1050 model uses a 61 instead of a 60 print cartridge.  It figures.  I really expect more out of an HP printer.  At this point VERY dissapointed!

Student
ispiderman
Posts: 1
Member Since: ‎03-16-2011
Message 8 of 67 (19,136 Views)

Re: HP Photosmart C4680 Problem

I also have the same problem, the printer is only a year old, does anyone have a fix? ciara can u help?

Honor Student
jcarter
Posts: 2
Member Since: ‎12-17-2008
Message 9 of 67 (19,094 Views)

Re: HP Photosmart C4680 Problem

[ Edited ]

I'm having the same problem as well. It just started today. It's clearly something with the touch panel. Sometimes mine scans and writes the file to my computer, other times it trys to scan to a memory card that I don't have.

Honor Student
jeffg263
Posts: 2
Member Since: ‎03-31-2011
Message 10 of 67 (18,961 Views)

Re: HP Photosmart C4680 Problem

Mine does this too.  When I first turn it on, it will start to power up, (with the HP logo coming on the touchscreen) then it beeps, shuts off, and starts to power up again.  This will happen fir anywhere from a few minutes to a half hour.  Then when it finally powers up, it might print normally, or it might pause for a few to 30 minutes before printing.  If it's left on, it cycles off and on as well.  I've tried all the diagnostics tools, updated all the software, etc.  HP needs to address this, as clearly it's a common problem on this model.  I expect that for every post on this forum, there are a hundred (or hundreds) of similar cases.

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