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04-26-2012 11:49 AM
I turned on my printer. It asked me to add 8.5x11 paper, so I did. Then the screen indicated "Black Copying... 1/1. I can't go back or forward and have forced a quit, to only find the same issue when I turned it on again. HELP!
04-30-2012 02:06 PM
I would try a power reset on the printer as in this document:
If the problem still exists there may be something going on with the printer. Will it print from the computer? Does it only happen when scanning or copying?
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.