HP Support Forums
Join in the conversation.
02-22-2009 09:55 PM
I have an HP Pavillion dv6500 laptop and an HP Photosmart D7360 printer. I keep it connected to a tower computer, but will sometimes unplug the the usb and plug it into my laptop. Now, for some reason, it doesn't recognize the printer. I have uninstalled the drivers for the printer and re-installed. When I plug in the usb it says the driver is installed, yet when I look in the control panel the printer doesn't exist. When I go to add the printer, it gives me the option to choose the D7300 series printer. I do... then as it attempts to install the printer I get the following error:
"Printer driver was not installed. Operation could not be completed (error 0x000005b3)"
I'm really at a loss. I've tried everything I can think of and just can't get it to install!
09-13-2009 05:18 PM
I had to do a disk clean up- and defrag to get enough usuable space to get driver basic to install, then I could print
from notepad and from a wordperfect document, but I am unable to print a page from online??11??? Any ideas people?