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04-27-2012 01:50 PM
I purchased an HP Photosmart C6350 all-in-one printer about 3 years ago (and it had served me well), but recently, the carriage containing the ink cartridges has jammed. I tried a lot of the steps in this video (http://www.youtube.com/watch?v=wPjahOY5CDo) but nothing ended up working. I tried physically moving the cartridge myself, but it seems to be legitimately jammed, and I'm not really sure what to do.
Is it time I buy a new printer (or pay HP for phone support - yuck!), or do you all have any other last suggestions about how to go about fixing my printer?
Many thanks in advance.
05-01-2012 11:30 AM
Welcome to the HP Consumer Printer Forums.
Please see the folllowing link for steps to resolve this issue:
**Note - The last solution is Solution seven: Service the product, which means either contact support or buy a new printer (as you mentioned).