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HP Photosmart c6350 Carriage Jam (163 Views)
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omi291 Student
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omi291
Posts: 1
Registered: ‎04-27-2012
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HP Photosmart c6350 Carriage Jam

‎04-27-2012 01:50 PM

Hey all,

 

I purchased an HP Photosmart C6350 all-in-one printer about 3 years ago (and it had served me well), but recently, the carriage containing the ink cartridges has jammed. I tried a lot of the steps in this video (http://www.youtube.com/watch?v=wPjahOY5CDo) but nothing ended up working. I tried physically moving the cartridge myself, but it seems to be legitimately jammed, and I'm not really sure what to do. 

 

Is it time I buy a new printer (or pay HP for phone support - yuck!), or do you all have any other last suggestions about how to go about fixing my printer?

 

Many thanks in advance.

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Associate Professor Associate Professor
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Gordon_H
Posts: 2,418
Registered: ‎11-22-2011
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Re: HP Photosmart c6350 Carriage Jam

‎05-01-2012 11:30 AM

Hi omi291,

 

Welcome to the HP Consumer Printer Forums.

 

Please see the folllowing link for steps to resolve this issue:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01814650&cc=us&dlc=en&lc=en&product=3730520&tmp...

 

**Note - The last solution is Solution seven: Service the product, which means either contact support or buy a new printer (as you mentioned).

 

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
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