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HP Premium printer does not respond or turn on. (48 Views)
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csj57 Student
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csj57
Posts: 2
Registered: ‎06-20-2012
Message 1 of 2 (48 Views)
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HP Premium printer does not respond or turn on.

‎06-20-2012 10:26 AM

HP Printer does not respond or turn on. Worked fine last Saturday.

 

CN08BA122y C310a

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stix4
Posts: 1,241
Registered: ‎04-25-2011
Message 2 of 2 (41 Views)
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Re: HP Premium printer does not respond or turn on.

‎06-20-2012 11:47 AM

Hello Csj57,

Thanks for the post.  I'm not sure which model printer you have but we can start with the basics.  Is the unit plugged directly into a wall outlet or is it in a power strip/surge suppressor? Check the outlet, power available?  Is there a light (small LED) on the power supply (small black cube that the power cord plugs into) to your printer?  No light, power module may have failed.  Is the connection at the back of the printer inserted correctly and tight?  I've included a link below that may provide some tips on getting this resolved.  Let us know which model of HP Premium printer you have and we'll go from there.  Good Luck!

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01321436&cc=us&dlc=en&lc=en&product=5058336&tmp...

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