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mousethief
Posts: 16
Member Since: ‎05-14-2011
Message 1 of 7 (6,526 Views)

HP Printer Assistant Does Not Work / Does Not Open

Printer: Photosmart 5510 e all-in-one-series.

Operating System: Windows 7 pro

Computer: HP Pavilion dv6-6c00

 

When I open

 

Hardware and Sound > Devices and Printers > HP Photosmart 5510 series (Network)

 

and click on the button that says "HP Printer Assistant", nothing happens.

 

I just yesterday re-installed windows, and just in the last half hour uninstalled and reinstall the printer using the CD that came with it.

 

Thanks,

Alex

Regents Professor
sabretooth04
Posts: 5,598
Member Since: ‎07-30-2012
Message 2 of 7 (6,515 Views)

Re: HP Printer Assistant Does Not Work / Does Not Open

Uninstall it and download the newest full featured software and drivers from the web.  Now try.

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I worked for HP but now I'm retired!
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mousethief
Posts: 16
Member Since: ‎05-14-2011
Message 3 of 7 (6,496 Views)

Re: HP Printer Assistant Does Not Work / Does Not Open

Well, HP wouldn't give me the drivers. It insisted I uninstall the printer, then plug it in and let Windows Update search for the drivers. Windows Update failed to install it correctly, and there was no printing to be done. Then I was unable to uninstall the printer. I had to search for and download a utility app from HP to uninstall the printer. Thankfully it worked like a charm. At that point I installed the printer using "Add a Printer" on the "Devices and Printers" page. It installed the printer, and I can print to it just fine, but the Scan To Computer doesn't work (the printer can't even see my computer), and the Printer Assistant isn't even shown. So how can I get my Scan to Printer back, and the HP Printer Assistant? Thanks, MT
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sabretooth04
Posts: 5,598
Member Since: ‎07-30-2012
Message 4 of 7 (6,494 Views)

Re: HP Printer Assistant Does Not Work / Does Not Open

Yes, I said to download and install the full featured software and drivers from the web.  A simple search yields:

 

 

 http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId...

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
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I worked for HP but now I'm retired!
Tutor
mousethief
Posts: 16
Member Since: ‎05-14-2011
Message 5 of 7 (6,491 Views)

Re: HP Printer Assistant Does Not Work / Does Not Open

Thank you.
Honor Student
wlmitchell
Posts: 3
Member Since: ‎04-19-2010
Message 6 of 7 (5,339 Views)

Re: HP Printer Assistant Does Not Work / Does Not Open

Had issues accessing Printer Assistant...

I uninstalled the software and also deleted the entry in Norton Firewall.....

Still not seeing printer assistant

 

Printer is a  Photosmart 5520e...

The Scanner icon works...

 

Help please

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Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 7 of 7 (5,271 Views)

Re: HP Printer Assistant Does Not Work / Does Not Open

Did you reinstall it?

 

Are you using Windows or OS X? What version?

 

Thanks,

Kyle

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