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HP SELLS DEFECTIVE PRINTERS AND WILL NOT REPAIR or LOOK AT THEIR DEFECTIVE PRODUCTS (347 Views)
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drdjcasper Student
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drdjcasper
Posts: 1
Registered: ‎03-06-2011
Message 1 of 4 (347 Views)
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HP SELLS DEFECTIVE PRINTERS AND WILL NOT REPAIR or LOOK AT THEIR DEFECTIVE PRODUCTS

[ Edited ]

‎03-06-2011 08:46 PM - last edited on ‎03-07-2011 08:54 AM by Moderator

I purchased an OfficeJet Pro K5400 and liked how fast it printed.  I bought several to use at home, office, and college student.  I kept an extra one, unopened, in the box. Anotther printer I was using stopped working.  I opened the NEW

OfficeJet Pro K5400.  It was carefully set up.  The PRINTER NEVER WORKED!

 

THOUGH THE PRINTER WAS NOT OPENED UNTIL I TRIED TO INSTALL IT HP WOULD NOT EVEN OFFER TO LOOK AT IT TO FIND OUT ITS DEFECT.

 

I JUST PURCHASED an EPSON.

 

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Intern
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alrtech
Posts: 46
Registered: ‎02-22-2010
Message 2 of 4 (314 Views)
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Re: HP SELLS DEFECTIVE PRINTERS AND WILL NOT REPAIR or LOOK AT THEIR DEFECTIVE PRODUCTS

‎03-08-2011 02:09 PM

Tthe warranty starts on the date of purchase. It doesn't matter when you actually open the box for the first time, the purchase date is what HP Support must follow for warranty entitlement.

While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you.
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Chainsstyle Student
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Chainsstyle
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Registered: ‎04-13-2011
Message 3 of 4 (225 Views)
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Re: HP SELLS DEFECTIVE PRINTERS AND WILL NOT REPAIR or LOOK AT THEIR DEFECTIVE PRODUCTS

‎04-13-2011 12:43 PM

Must be a nice corporate policy:

 

Lets sell the customers defective half finished products and hope that they dont use it for 30 days! 

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Dean Dean
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Bob_Headrick
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Registered: ‎11-17-2008
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Re: HP PRODUCTS

‎04-13-2011 04:02 PM

Chainsstyle wrote:

Must be a nice corporate policy:

 

Lets sell the customers defective half finished products and hope that they dont use it for 30 days! 

 

It depends on the country you are in, but the typical warranty for HP printers is one year.  If you are having a problem for a printer that is under warranty Contact HP.

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer.
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