HP Support Forums
Join in the conversation.
02-15-2009 04:55 PM
02-23-2009 10:32 AM
The Photosmart 7960 cartrdiges do not have an expiration date that would cause this issue, but the cartrdige may have failed. Clean the cartridge and printer contacts, if this does not resolve the problem you may need a reaplacement cartrdige. You can check the cartridge warranty as shown here. If the cartrdige is still under warranty contact your dealer or HP for a replacement.
Bob Headrick, Microsoft MVP Printing/Imaging
<---- If my answer was helpful please click the "Kudos" star to say "Thank You".
If your problem is solved please click the "Accept as Solution" button ---->
09-21-2009 08:45 PM
11-07-2010 10:50 AM
Can you tell what the causes are for "incompatible cartridge"? I am having issues repeatably with the HP60 and HP901 cartrdiges. "Check color cartridge" is also a frequent message that locks me out. This is happening on cartridges will not a lot of pages printed, but also happens (even more often) when I try to refill a cartridge. It seems that there is a significant problem with these cartridges as compared to previous HP products I have had the pleaseure to own! Is there a known problem that HP is working on?
11-10-2010 11:57 AM
I just have the same issue with HP Officejet J4550 All-in-One Tri-color HP-901 - only used it for less than 10 pages color and has expiration date of 2011/04/21. Called Tech. support, spend more than 1 hour with them, went thru' all kind of test (connect the printer to the wall outlet, power off and on, cleaning the cartridge and printer contact points with lint-free cloth and water while the printer power was on). I am not so sure how safe to stick a wet cloth into a printer's cartridge contact point with power on..... I explained to them that it is the cartridge issue (caused I replaced the black toner before) but they seems to think it is the printer. Nothing was resolved.
They told me, including two supervisors, since these cartridges came with the printer, it will not last even if you hardly use them and will dry up on you even before the expiration date. According to the supervisors, these cartridges are for the new printer's alignment purpose only and will only work for less than 10 pages of printing - color is for 5 pages. I told them that the printer did not complain about "Empty or replacement needed" but incompatible cartridge" as if I have used a OEM one. What a scam... Guess I am going to return this printer back to HP. Wasted more than 1 hour. He refused to connect me to his manager. It is only 10:00 AM here in USA.
11-11-2010 02:00 AM
What results do you get when you check the ink levels?, as shown in Step three here
As you are seeing a message saying Incompatible Cartridge, follow the steps outlined here
If cleaning the contacts (on cartridge and in printer) and re-seating etc. does not solve the problem, then try with a new cartridge. If that solves the problem, then the original cartridge is at fault. You should then contact phone support for a replacement, as it is still under warranty (until 21Apr11)
Please let me know how you get on
11-11-2010 02:09 AM
The following document may be of use to you.
There is a note in this document which states 'HP cannot guarantee the quality of remanufactured or refilled cartridges.'
If the messages you're seeing are caused by intermittent connection between the cartridge and printer, you could try cleaning the contacts. If this doesn't work, then maybe a workaround could be to print in back-up mode (see end of the doc)
04-27-2011 02:52 PM
New printer, used for maybe printed 10 pages. Nothing printed for about 3 months. Tried to print today and black does not print. Color is okay. Followed HP steps to remove and clean cartridge. Removed black cartridge, and the gold colored bars are sparkling clean. Reinstalled cartridge and now get "Not Compatible" message. The cartridge was out maybe 30 seconds, and nothing was touched.
I have removed and installed the cartridge now about 50 times. It locks in perfectly. Still says "Not compatible"
How can this be? How do I solve it?