HP Support Forums
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08-21-2011 06:24 PM
This happens when you fail to remove the other HP support programs for the printer.
Just go into Control Panel,
1) uninstall a program, and remove all Hp Deskjet programs.
2) in Printers, remove any reference to that printer.
Then run the install CD.
To say THANK YOU, press the white star on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
PS--You can render both Solution and KUDO
08-22-2011 07:50 PM
Thank you. I uninstalled all hp printing / imaging devices (2 in total), cleaned the registry with CCleaner, downloaded the current driver-set from HP, did a clean/full reinstall. It worked! Thank you!