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Honor Student
addyman
Posts: 2
Member Since: ‎11-29-2009
Message 1 of 2 (3,152 Views)

Hard reset Officejet Pro 8500 without touch screen working / scanner bar jammed under glass?

[ Edited ]

Hi there, have a brand new officejet pro 8500 wireless and the scanner bar is stuck and juddering with a flickering light on scanner bar, the power light is flickering yet the touch screen is not on.

 

Been working perfectly via wireless and Mac OS X for two days, now kaput.

 

The warning red exclamation light is on as well as the auto answer fax light, though that is normally off. 

 

Touchscreen blank. 

 

Tried with usb cable and wireless, not found on computer 

 

Is there a way of hard resetting it?  Esp as the touch screen is not working.

 

I have tried #9, #6 holding down and turning on, does not work, also the machine will NOT turn off by the power button 

 

Seems jammed as it is making a juddering noise form the scanner bar... 

 

All help greatly appreciated as I really need this for work in the morning for some crucial stuff ...hence why i bought this last week.

 

Slightly disappointed it has done this already. 

 

Many thanks

 

Adrian 

Message Edited by addyman on 11-29-2009 03:11 AM
Honor Student
addyman
Posts: 2
Member Since: ‎11-29-2009
Message 2 of 2 (3,126 Views)

Re: Hard reset Officejet Pro 8500 without touch screen working / scanner bar jammed under glass?

Printer broken, returned to HP, as no can fix over phone.

 

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