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06-12-2011 01:15 PM
I have the printer model officejet j4580, and it has a weird problem: Every time I try to print, it sends out one blank paper, feeds in half of another paper and the pauses and stop responding. If I try to shut it down it says "shutting down" and gets stuck.
things I've tried so far:
-uninstalling & reinstalling the driver
-reseting the printer (about a million times)
-returning the printer to default settings
I dont think it has anything to do with the software, because when trying to send a self-test report from the printer itself it acts exactly the same.
Please help me!
thanks in advance..
06-13-2011 09:20 AM
Have you tried cleaning the rollers & separation pad?