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10-10-2010 08:47 AM
My printed will print any color text on a page, but nothing that requires black ink. Black cartridge was full when this started. No error messages. Troubleshooting, I changed to a brand new HP 920 Black cartridge. Still nothing that's black is printing. Any help appreciated!
Solved! Go to Solution.
10-14-2010 08:34 PM - last edited on 05-28-2013 12:52 PM by CalvinP
My 6500 suddenly quit printing with black ink. It also suddenly told me all of my color cartridges were low and after replacing all color cartridges, was still being told the magenta was low. After hours of searching the web I found a solution for my problem which I hope can help others.
Reset your printer using instructions on this page:
Here is the text in case that page does not load for you:
All user menu settings are reset to the default values.
All telephony parameter values are reset to the default values.
Country and language user interface is reset to the default values.
Fax memory is cleared.
Unplug the power cord from the product, and wait 20 seconds.
Press and hold # and 3 while plugging in the power cord to the product.
- Release the buttons after the product starts up. The product will now be reset to factory defaults.
11-30-2010 03:53 PM
This happens to my 6500 all the time. It is a total RIP OFF! HP used to be the best in quality - now their machines are built to suck down ink and suck down your dollars! I am so upset that tech support has never bothered to give me a better answer other than, we need multiple colors to print black. Such a rip off! I may do something crazy like buy a Kodak.
03-25-2011 07:20 AM
Thank you SO much. It worked just like you said.
I HATE this printer! I've been a loyal HP user for over 20 years and I cannot wait to trash this thing. Eats ink like crazy and rips the paper at the top almost 80% of the time. Thank goodness I just usually print stuff for myself and send all my reports via e-mail. I would be embarrassed to print out anything for a client.
All the All-In-Ones out there appear cheap - keep waiting for somebody to come out with a superior machine!
I need it mostly for scanning multiple pages, so I must have the feeder. I've weaned my clients from faxing, so really don't need that anymore....
05-18-2011 12:16 PM
I couldn't make this tip work but later found a YouTube version of the same tip, and it did resolve the issue of not printing in black ink. The YouTube version spelled out that you are supposed to unplug the printer while it is still on, then wait the 20 seconds, press the # and 3 keys and then re-plug it in. I turned off the printer, then unplugged it, etc. Obviously some people got the directions clearly, but I didn't, so I thought I'd post this in case anyone else misreads the info as I did.
05-21-2011 01:07 PM
Thank you, I actually really like my office jet, it's my 7th or 8th one. This fix worked for me, though access door hinge is still binding up when I go to close it.
06-02-2011 10:18 AM