HP Support Forums
Join in the conversation.
11-12-2010 09:34 PM
I always thought that HP sold a great product. Around 2 years ago I went out and bought an HP All-in-one Model 6210. Within the first week of purchase I began to get an error, "Carriage Jam." The unit was BRAND NEW!! I called their customer helpline. (That's a good one...helpline...yeh right) I reached a guy in India. I carefully explained my problem to him. How did this "trained professional" choose to help me? He told me that he could sell me another unit, different model of course, at a discounted price! No, I'm not making this up! I have lived with this annoying problem for the past two years or so. Sometimes, I don't get the error, but I usually do. Also, why do these expensive ink cartridges only last around 4-5 weeks? I don't print that much stuff. I really don't! Right now, I can't even use it at all. It just says "Carriage Jam." I press "ok" and the unit makes some noises and things then it says "Carriage Jam." It's caught in a big loop. It won't print! I have no choice but to buy a new one. Can anyone blame me for not wanting to ever buy another HP product after this? Since HP basically blew me off and refused to help me in any way, I tried googling it. I found out this problem is common with this particular model All-in-one. I tried all the tricks that I read about to fix this problem. NONE of them worked! Good Bye HP! You HAVE NOT earned my return business. Rip me off once, shame on you! Rip me off twice, shame on me! Thank you for letting me vent. I feel better having done that....
11-13-2010 08:41 AM
Welcome to the HP Consumer Support Community. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. If you have additional or direct feedback for HP about their products or services, please use the link below.
If you have other questions and concerns, please feel free to send me a private message.
HP Support Forums Moderator
- Clicking the "Kudos star" to the left is a great way to say thanks!
- When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation