08-19-2010 02:12 PM
Sometimes when I go to print something it seems to "get stuck" and it says "pending" 2/1 and I can't cancel or delete it and until I can, I can't do anything else. I've had this issue with HPs in the past. How do I fix it and prevent it from happening again?
Dell Dimension 8400
HP PSC 1315
08-20-2010 07:05 AM
There are a few methods that I've tried in the past. You might look in this document that I found on the Product Support page. It covers "Can't Print - Print jobs are stuck in the print queue". You'll have to expand the document by clicking on the + sign for Windows XP. The print diagnostic tool listed in the first solution might resolve your issue.
Other methods that I've done when I click on the printer icon down on the task bar, is to choose pause, then cancel the print job.
If that doesn't work, then I've sometimes disconnected the printer from the computer. This sometimes allows the print job to go through the motions in Windows thinking that it is printing to the printer.
When all else fails, I restart my PC. Sometimes I've received a message about a print job pending and do I want to print before restarting, choose No. Othertimes after restarting and my PC comes back up, there may be a message about printing the pending print job, choose No.
I am employed by HP
01-05-2014 05:52 AM
RIDICULOUS. This problem has been around since the 80:s. Print jobs have been virtually IMPOSSIBLE to cancel/delete in ALL HP printers I have been using over the 25 past years, and we are talking somewhere beteween 100-200 different HP printer models.
It is a print queue. Its not like your trying to control a ballistic rocket in suborbital space.
So fix it.
Cancel = stop with what your doing immediately. Clear out the queue immediately. Immediately means now, not in a few minutes, days or months.