08-19-2010 02:12 PM
Sometimes when I go to print something it seems to "get stuck" and it says "pending" 2/1 and I can't cancel or delete it and until I can, I can't do anything else. I've had this issue with HPs in the past. How do I fix it and prevent it from happening again?
Dell Dimension 8400
HP PSC 1315
08-20-2010 07:05 AM
There are a few methods that I've tried in the past. You might look in this document that I found on the Product Support page. It covers "Can't Print - Print jobs are stuck in the print queue". You'll have to expand the document by clicking on the + sign for Windows XP. The print diagnostic tool listed in the first solution might resolve your issue.
Other methods that I've done when I click on the printer icon down on the task bar, is to choose pause, then cancel the print job.
If that doesn't work, then I've sometimes disconnected the printer from the computer. This sometimes allows the print job to go through the motions in Windows thinking that it is printing to the printer.
When all else fails, I restart my PC. Sometimes I've received a message about a print job pending and do I want to print before restarting, choose No. Othertimes after restarting and my PC comes back up, there may be a message about printing the pending print job, choose No.
I am employed by HP
01-05-2014 05:52 AM
RIDICULOUS. This problem has been around since the 80:s. Print jobs have been virtually IMPOSSIBLE to cancel/delete in ALL HP printers I have been using over the 25 past years, and we are talking somewhere beteween 100-200 different HP printer models.
It is a print queue. Its not like your trying to control a ballistic rocket in suborbital space.
So fix it.
Cancel = stop with what your doing immediately. Clear out the queue immediately. Immediately means now, not in a few minutes, days or months.
05-02-2014 08:03 AM
I agree with Richard. It is RIDICULOUS to call this a solution. Duct tape on a leaking boat works better and lasts longer.
First I send a 2 page print job to my HP Officejet Pro L7680 for immediate printing.
That fails. After nothing comes out of the printer I investigate and see that it is "Printing" so I wait a little longer. It becomes obvious that it isn't coming out so I try restarting the job.
Next I delete the print job. That fails.
Next I run I run the troubleshooter. It finds that a print job is caught in the print queue and applies its fix.
That didn't fix anything, so then I try to cancel all jobs in the queue with the same outcome, another failure.
Then I try the "HP Solutions" recommendations:
1st duct tape >reboot your printer - spatially inconvienient, inconsiderate of other users, only works maybe 10-20% of the time. Ususally has to be repeated for each print job. How is this a solution? Mostly fails.
2nd duct tape >Reboot your computer -inconvienient to me and a time waster, applies after frustrated trial and failure listed above. Furthermore, that works only for a period of time and then the problem resurfaces, usually when I can't afford the delay. So it is only treating a temporary fix. It's similar to a doctor who only gives you pills to lessen your symptoms.
The recommendation that I reboot my computer is not a solution. This has been going on for so long that I find it difficult to recommend HP printers anymore. What happened to the idea of reliability? When I send a job to the printer, it should print 99%-99.9% of the time.